PT Customer Service Leader
4 months ago
Job Requisition: 306279_external_USA-PA-Hanover
Address: USA-PA-Hanover-3744 Centennial Road
Store Code: Store 02683 Front End (7236573)
Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
PRIMARY PURPOSE
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.
DUTIES AND RESPONSIBILITIES
•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned
QUALIFICATIONS
•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations
PHYSICAL REQUIREMENTS
•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.
-
PT Customer Service Specialist
3 weeks ago
Hanover, Pennsylvania, United States The Giant Company Full timeJob OverviewThe GIANT Company is a leading retailer in the Mid-Atlantic region, dedicated to making our stores and facilities better every day for our team members, customers, and communities. As a PT Customer Service Specialist at The GIANT Company, you will be an integral part of our retail team, responsible for delivering exceptional customer service and...
-
PT Customer Lead
7 months ago
Hanover, United States Food Lion Full timeAt Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...
-
Service Team Leader
10 hours ago
Hanover, United States Citron Talent Acquisition Team Full timeFriday, December 27, 2024Great companies start with great people!Citron is a people first organization. Our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene specializes in hygiene, sanitation, and disinfection services for washrooms and common areas that meet the needs of commercial establishments and...
-
PT Customer Lead
4 months ago
Hanover, United States Food Lion Full timeCategory/Area of Expertise: Retail Operations Job Requisition: 346375_external_USA-PA-Hanover Address: USA-PA-Hanover-3744 Centennial Road Store Code: Store 02683 Front End (7236573) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...
-
Tech Enthusiast
2 days ago
Hanover, United States uBreakiFix Consumer Electrics Repair Technician Full timeJob DescriptionJob DescriptionFor over 11 years uBreakiFix has been an innovator in creating technological solutions for consumers and empowering work environments for their employees.Are you a tech savvy, customer service oriented professional interested in joining an organization that values their employees and promotes from within?uBreakiFix by Assurion...
-
Retail Customer Experience Leader
1 week ago
Hanover, Pennsylvania, United States Burlington Full timeBurlington Stores, Inc. is committed to providing exceptional customer service and we're seeking a talented individual to lead this effort as a Customer Service Lead. This role involves developing and implementing customer service strategies, improving customer satisfaction, and ensuring a positive shopping experience for all customers.**Key...
-
Cleaning Team Leader
1 week ago
Hanover, Virginia, United States SVM Services Full timeJob Title:Cleaning Team LeaderAbout the Job:We are seeking a reliable and detail-oriented Cleaning Team Leader to join our team at SVM Services in Hanover, VA. As a Cleaning Team Leader, you will be responsible for ensuring a clean and safe environment for our facility's occupants.Key Responsibilities:Cleanliness and Organization: Consistently maintain a...
-
Retail Store Leader
1 week ago
Hanover, Pennsylvania, United States Food Lion Full timeJob Overview:The Retail Store Leader is responsible for overseeing the daily operations of the store and ensuring that our customers receive exceptional service. This individual will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service.Key Responsibilities:Oversee daily...
-
Assistant Store Leader
3 months ago
Hanover, United States 7-Eleven Full time $19Join our growing family of brands! If you enjoy working as part of a management team and have previous supervisory experience, we would love the opportunity to talk with you about our Assistant Store Leader Trainee role! 7-Eleven is hiring immediately and focused and dedicated to your success! We are committed to ensuring our employees receive proper...
-
Retail Operations Leader
1 week ago
Hanover, Pennsylvania, United States Food Lion Full timeJob Summary: We are seeking a highly motivated and organized Retail Operations Leader to join our team. As a key member of our Retail Operations department, you will be responsible for ensuring that our customers receive fast, easy, flexible, and friendly service.The ideal candidate will have strong leadership skills, with the ability to motivate and guide a...
-
Customer Service Manager
3 weeks ago
Hanover, Pennsylvania, United States Food Lion Full timeJob Summary:The Customer Service Manager is responsible for providing exceptional customer service to our customers. As a key member of the front end team, this individual will work closely with the Customer Service Manager and Assistant Customer Service Manager to maintain high standards of customer service.Key Responsibilities:Provide fast, easy, flexible,...
-
Customer Service Representative
3 weeks ago
Hanover, United States Robert Half Full timeJob DescriptionJob DescriptionWe are in the market for a Customer Service Representative to join our team located in Hanover, Maryland. The primary function of this role is to enhance the customer experience by promptly responding to inquiries, processing applications, and maintaining accurate customer records. Responsibilities:• Enhance customer...
-
Customer Service Associate
4 weeks ago
Hanover, United States The Hertz Corporation Full timeWages: 18.50 per hour Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed t Customer Service, Associate, Service, Retail, Automotive, Customer
-
Customer Service Associate
4 weeks ago
Hanover, United States The Hertz Corporation Full timeWages: 18.50 per hour Essential Requirements: High School Diploma or equivalent Passion for customer service with 100% customer focus 2 year of customer service experience Ability to handle multiple tasks and have good organizational skills Allowed t Customer Service, Associate, Service, Retail, Automotive, Customer Learn More
-
Customer Service Lead
1 week ago
Hanover, Pennsylvania, United States Food Lion Full time**Job Summary:**We are seeking a skilled Customer Service Lead to join our team at Food Lion. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, ensuring store office functions are completed accurately and on time, and maintaining knowledge of office procedures.In this role, you will work...
-
Customer Service Associate
1 week ago
Hanover, Pennsylvania, United States Burlington Full timeAbout This Role: Are you a motivated and customer-focused individual looking for a challenging and rewarding career? Do you have excellent communication and customer service skills? If so, we encourage you to apply for our Customer Service Associate position.As a Customer Service Associate, you will be responsible for providing exceptional customer service...
-
PT Service Associate
3 months ago
Hanover, United States The GIANT Full timeAddress: USA-PA-Hanover-801 Baltimore Street Store Code: GC - Store Mgrs (2600226)At The GIANT Company we're committed to making our stores and facilities better every day for our team members, customers, and communities. It's our secret recipe for success and it guides everything we do. We put our customers first, do what's right, win together, and make...
-
Customer Service Coordinator
2 days ago
Hanover, United States Infinia Search Inc Full timeJob DescriptionJob DescriptionCustomer Service Coordinator (Hanover, PA - Hybrid)We are actively seeking a Customer Service coordinator for a contract assignment with a world-renowned food manufacturer. The customer service coordinator will be the primary point of contact between the business and its customers. If customers want to place an order, find...
-
Sales Leader
16 minutes ago
Hanover, United States Express & Bonobos Full timeOverview About Express, Inc. Express, Inc. is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest. The Company operates an omnichannel platform as well as physical and online stores. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence....
-
Customer Service Representative
5 hours ago
Hanover, United States Robert Half Full timeDescription We are in the market for a Customer Service Representative to join our team located in Hanover, Maryland. The primary function of this role is to enhance the customer experience by promptly responding to inquiries, processing applications, and maintaining accurate customer records. Responsibilities: - Enhance customer relationships by making...