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Member Service Phone Representative

2 months ago

Scarborough, United States Town & Country Federal Credit Union Full time
Job DescriptionJob Description

Member Service Phone Representative

We are looking for a highly motivated individual interested in joining one of the most innovative Maine-based financial institutions. You will have the opportunity to empower members to better manage their personal finances and be part of a member service team focused on building relationships and delivering first-class service.

As a proud not for profit financial cooperative, Town & Country supports many charitable causes important to our members and the communities we serve. Habitat for Humanity, the Maine Cancer Foundation, Eastern Trail Alliance are just a few organizations we not only support financially but with our time. Employees enjoy the opportunity to connect with these and many other organizations through meaningful community projects.

Our Member Service Phone Representatives are a team highly skilled staff that play a critical role in our member contact center. With the ability to access multiple systems and programs, they meet our members needs by resolving account issues, educating members regarding products and services, and connecting them to the resources they need. Providing this level of service conveniently over the phone is an example of the first-class service Town & Country FCU is known for.

Function and Responsibilities

The Member Service Phone Representative assists members with telephone requests; identifies member needs, explains products and services, resolves issues within their authority, and directs calls to the appropriate areas when needed. Maintaining, confirming, and updating member contact information and identifying cross-sales opportunities are part of every call. Thinking outside of the box and using all available resources to resolve member issues ensures success. The contact center team prides itself in offering first class service to our members and internal departments.

Education & Experience

High School education or GED. One year to three years of similar or related experience.

Interpersonal Skills

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information. Good listening and telephone skills, sales and relationship building experience, and the ability to work well within a team are essential.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. If an employee requires a reasonable accommodation based on a disability, he or she must notify his or her direct supervisor or human resources.

  • Enters and locates information on computer.
  • Presents information to individuals and/or small or large groups.
  • Communicates effectively in person or by using electronic equipment and devices.
  • Creates documents, reports, etc., using a computer, pen, pencil, or other means of recording information.
  • Grasps and manipulates objects of different size and weight, requiring fine motor skills and hand-eye coordination.
  • Visually locates and identifies information, often in small print.
  • Reads information, often in small print.
  • Sits at desk for extended periods of time.
  • Repetitive motion with hands and arms while using computer.
  • Lift up to 25 lbs.

Location

This department is located at our Operations Center in Scarborough Maine.

Benefits

Medical (HSA), dental, vision, short- and long-term disability, life insurance, parental leave, vacation, paid holidays, 401K, incentive plan, profit sharing, tuition reimbursement, corporate logo wear, insurance, and credit union product discounts, and much more.