IT Support Specialist II

5 days ago


Black Mountain, United States Kearfott Corporation Full time
Job DescriptionJob Description

Founded in 1918, Kearfott Corporation, a global Aerospace and Defense supplier for over 100 years, is a leader in the design and manufacture of precision motion control products and inertial navigation components. Kearfott has a very long history of innovation and excellence and is the go-to brand for many of our global clients. Kearfott is trusted, respected and plays a vital role in the success of America’s aerospace and defense industries. With over a century of expertise & experience, Kearfott is dedicated to providing quality, reliability, and cutting-edge technology to customers worldwide to meet their sea, land, air, and space navigation and guidance requirements.

Kearfott offers a comprehensive benefits package including a 401K, and Tuition Reimbursement. We offer a 9/80 schedule with every other Friday off.

We are looking for talented individuals who want to be part of a world-class work force. Join Kearfott and become part of a company that is recognized for technical expertise and respected world-wide as a ‘full service’ provider.

For more information, visit our website at www.kearfott.com


Position Description

The Support Specialist II prioritizes and performs the necessary daily computing activities and troubleshooting requirements for a multi-site, employee and contractor environment.


Essential Functions

  • Follows proper procedures to ensure the progression of helpdesk requests and incidents related to all company-used computing hardware and software
  • Assists with implementing new and replacement end-user hardware, applications and technology
  • Is a point of escalation for Support Specialist I team members
  • Adheres to relevant Service Level Agreements
  • Participates in and/or suggests process improvements
  • As required, escalates incidents and requests to other technical team members, 3rd parties and/or leadership in a timely manner
  • Informs Leadership when issues of operational significance are identified or reported
  • Stays updated on new processes and the modification of existing ones
  • Monitors daily work assignments for problems that may negatively impact the business, if not addressed in a timely manner
  • Perform other duties assigned by IT Leadership

Critical Competencies

  • Proficient computer analytical skills; ability to perform advanced diagnostic and problem-solving tasks
  • Collaboration skills within the team, with end-users and with customers/vendors
  • Proficient oral and written communication skills; the ability to communicate clearly and effectively
  • Proficient mentoring of the levels below Support Specialist II, with respect to technical duties
  • Organizational skills; detail-orientated
  • Interpersonal skills needed to work within a fast-paced, team-focused environment
  • Sound technical knowledge of Microsoft 365 Administration
  • Proficient in all Microsoft Teams features
  • Intermediate knowledge of most Microsoft Office Applications; Advanced knowledge of MS Outlook
  • Advanced knowledge of Windows OS; Intermediate knowledge of iOS
  • Advanced knowledge of computer hardware and peripherals

Required Education & Experience

  • AS in IT or related field + 3 years experience or 5+ years work experience in IT with IT certifications
  • Must be legally authorized to work in the US, visa sponsorship not available.

Preferred Skills/Experiences

  • Well organized
  • Capable of multitasking and prioritizing
  • Proficient typing skills to document all reported daily incidents, requests and performed tasks
  • Demonstrates a commitment to Quality
  • Advanced Customer Service skills


This position is located 100% onsite at our Black Mountain NC facility. Relocation assistance is not available.


Equal Opportunity Employer

Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity



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