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Bilingual Receptionist

3 months ago

Orlando, United States NEJAME LAW PA Full time
Job DescriptionJob Description

Position:

Fast paced law firm in Downtown Orlando is looking for a bilingual receptionist to be responsible for greeting clients and visitors to our office. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail.

Responsibilities:

  • Answer intake calls and conduct intake interviews with those who contact for legal assistance.
  • Answer basic questions regarding the attorney’s qualifications and services offered.
  • Conduct screening interviews, gather basic case facts, identify basic legal needs
  • Give limited legal assistance under the direction and supervision of attorneys.
  • When extended legal representation may be warranted, schedule consultation with our attorneys
  • Facilitate communication between clients and attorneys by scanning documents, obtaining release forms, conducting research such as court case dockets, news and social media articles and conflict checks.
  • Create, maintain, and keep documentation related to actions taken as part of the intake process. This includes filling/filing intake forms and maintaining correspondence.
  • Maintain referral information

Qualifications:

  • A high school diploma or G.E.D. certificate
  • Computer proficiency, including familiarity with Microsoft Office applications, Outlook, and Excel
  • Excellent interpersonal, communication, and organizational skills
  • The ability to work well under pressure, and to learn and retain new information
  • Bilingual (proficient in both English and Spanish)
  • Strong communication skills: ability to write well and communicate effectively, specifically over the phone and email.
  • Possesses a familiarity with legal terminology and business practices
  • Accurate typing skills

Receptionist Responsibilities:

  • Greet clients and visitors with a positive, helpful attitude.
  • Assisting clients in finding their way around the office.
  • Announcing clients as necessary.
  • Assisting with a variety of administrative tasks
  • Preparing meeting and training rooms.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Assisting colleagues with administrative tasks.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mail.
  • Provide excellent customer service.

Hours:

  • 8:30 a.m. – 5:30 p.m.