Mid-Level/Intermediate Technical Writer

2 weeks ago

Philadelphia, United States augmentjobs Full time
Job DescriptionJob Description

Job Description:

Responsibilities:

  1. Content Creation:

    • Independently create and update technical documentation, including user manuals, installation guides, API documentation, and release notes.
    • Collaborate with subject matter experts (SMEs) to gather information and ensure accuracy and completeness of technical content.
    • Tailor documentation to different audiences, including end-users, administrators, and developers, ensuring clarity and usability.

  2. Editing and Review:

    • Review and edit documentation for grammar, punctuation, spelling, and consistency, ensuring adherence to company style guidelines and standards.
    • Provide feedback and guidance to junior writers on writing techniques, best practices, and style conventions.

  3. Documentation Management:

    • Organize and maintain documentation repositories, version control systems, and content management systems (CMS), ensuring easy access and retrieval of documentation assets.
    • Collaborate with cross-functional teams to manage documentation updates, revisions, and releases, ensuring alignment with product development cycles.

  4. Research and Information Gathering:

    • Conduct research and gather information from various sources, including product specifications, technical specifications, design documents, and interviews with SMEs.
    • Synthesize complex technical concepts and information into clear, concise, and user-friendly documentation.

  5. User Experience (UX) Enhancement:

    • Identify opportunities to improve the usability and effectiveness of documentation, incorporating user feedback, usability testing results, and industry best practices.
    • Work closely with UX designers and product teams to ensure documentation aligns with product design and user interface (UI) standards.

Qualifications:

  1. Education: Bachelor's degree in English, Technical Communication, Computer Science, or a related field.

  2. Experience:

    • 2-5 years of experience in technical writing, software documentation, or a related field.
    • Proven track record of creating high-quality technical documentation for software products or technical systems.

  3. Skills:

    • Excellent writing and editing skills, with the ability to communicate complex technical concepts clearly and effectively.
    • Proficiency in using documentation tools such as Microsoft Word, Google Docs, Adobe FrameMaker, or MadCap Flare.
    • Knowledge of documentation standards and style guides, such as Chicago Manual of Style or Microsoft Manual of Style.
    • Experience with version control systems (e.g., Git), content management systems (e.g., Confluence), and single-sourcing techniques is preferred.

  4. Communication and Collaboration:

    • Strong interpersonal and communication skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
    • Ability to work independently and manage multiple projects simultaneously, while also contributing as a team player.

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