Program Compliance Specialist

WHY WORK FOR US?
We are mission and values driven and your contributions will make a difference. We make a positive difference in people's lives and help an average of 23 people per week to find a place to live.

If you join us, you will be able to advocate for change while also working with influential people who effect changes in policy and devote time to issues of racial and social justice. We prioritize your work/life balance and provide various scheduling options in addition to generous time off, health, and wellness benefits and we're committed to helping you reach your potential by providing opportunities for professional growth across the state.

JR 4592
Program Compliance Specialist
Santa Ana, CA
Salary: $27.87 to $34.41 per hour
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

Hybrid work schedule

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Compliance and Quality Improvement team as the Program Compliance Specialist at the Yale Office.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing.

ABOUT THE JOB
As part of the Compliance and Quality Improvement, the Program Compliance Specialist provides QAC support to a portfolio of programs within PATH. This includes providing support for Program Implementation, Internal Auditing and External Audit Coordination, Reporting, Performance Evaluation and Document Management and working in close collaboration with program leadership to ensure accurate monitoring or the program and data collection. Additionally, The QAC Specialist assist with the development of practice guides and standards, perform program evaluation, and provide technical assistance to program leadership in respect to contract and compliance and outcomes.

Position Responsibilities:

• Support the ramp-up and implementation of new programs, inclusive of behavioral and mental health focused programs.
• Draft and distribute contract summary sheets for all new contracts.
• Ensure existing documents are shared or otherwise created for program use.
• Train staff when needed on new processes and systems.
• Support program directors with project management activities to ensure implementation tasks are completed.
• Maintain expert knowledge of new and existing contracts and provide guidance to program staff to ensure contract compliance.
• Facilitate and coordinate internal and external QA audits of PATH programs.
• Collaborate with program leadership to develop external audit responses and corrective action plans.
• Conduct assessments, site visits, and desk monitoring reviews of internal programs to verify accuracy of records documenting outcomes, compliance with standards, laws, and regulations, and implementation of policies and procedures.
• Compile monitoring findings and finalize and communicate results and recommendations for improvements to systems, procedures, and quality care.
• Complete internal audits for PATH programs to ensure services are being rendered in accordance with agency and contract standards.
• Provide guidance to program leadership and staff on best practices related to quality care and clinical documentation.
• Develop internal monitoring reports.
• Assist in the assessment of PATH programs and subrecipients to ensure risk of liability for PATH is mitigated.
• Assist in the identification of any contractual risks to PATH and work with the team to mitigate any risk or liabilities.
• Monitor and analyze data on programmatic goals and outcomes. Collect and summarize program outcomes goal achievement.
• Report on program evaluation elements by collecting information and reporting to department leadership.
• Conduct program evaluations by utilizing qualitative and quantitative data analysis.
• Produce quarterly performance reports for all program departments.
• Assist with the development and implementation of data collection instruments for surveys and focus groups.
• Support program staff in interpreting and using analysis for program improvement.
• Manage a system of collecting, revising, and implementing policies and standard operating procedures for programs.
• Provide support to program leaders when drafting program manuals and/or handbooks and clinical guidelines.
• Provide training as necessary on universal program policies or procedures, including clinical documentation.
• Maintain up-to-date policies, procedures, forms, and templates concerning the functional areas stated above.
• Assist with the creation of universal program forms, templates, and miscellaneous documents.
• Represent PATH at meetings, workshops and conferences in the community as requested.
• Assist the organization and administrative departments as requested.
• Must demonstrate a commitment to diversity, equity, and inclusion through inclusive service delivery, continued learning and development, modeling inclusive behaviors, contributing to an inclusive work environment, proactively mitigating bias in internal and external systems as well as interactions with internal and external stakeholders.
• Perform all other duties as assigned or required

WHAT YOU BRING
We're looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Bachelors Degree in a related field.
• Three (3) years of experience in a related job function or industry experience in quality assurance, compliance, or program development

MINIMUM QUALIFICATIONS

• One (1) year of experience in a related job function or industry experience in quality assurance, compliance, or program development

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must:

• Have reliable transportation
• A valid driver's license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH's insurance coverage

EMPLOYMENT ELIGIBILITY
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa.

FLEXIBLE WORK
We are a California employer. Therefore, all regular and customary work must be performed within the state. Approval for work outside of the office, does not establish approval for work to be conducted outside of California.

WHAT WE OFFER
In addition to a rewarding work environment, we offer our employees a competitive benefits package that includes medical, dental and vision coverage, vacation and sick time, paid holidays, and a retirement plan.

READY TO MAKE A DIFFERENCE THROUGH ACTION?
If this position sounds like a fit, please submit your application today. A resume is required.

PATH provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, PATH complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PATH will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

PATH is dedicated to racial and social justice by centering equity in our service delivery and maintaining a diverse and inclusive work environment for the communities we serve. We seek awareness and insight from witnessing the stories of our clients and learning from the experiences of our staff to ensure impactful systems change. If people are empowered, they can bring their authentic, whole selves to work and when people feel like they belong, they can become part of a unified effort of ending homelessness for all.