Office Manager

4 weeks ago


Virginia Beach, United States Buzz Brands - Corporate Full time $55,000 - $65,000
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance

Wonderly Lights of Virginia Beach is seeking a dynamic and customer-centric Office Manager to lead our fast-growing, premium outdoor lighting business. The individual who excels in this role will be able to develop and maintain customer relationships, drive sales performance through both in-person and phone-based efforts, and direct all aspects of field operations.

Responsibilities:
  • Sell initial services to lighting clients via inbound calls
  • Proactively engage existing customer base via outbound communications (phone, text. Email)
  • Provide exceptional customer service to both existing and new customers
  • Manage customer work orders, invoicing, and billing using business management software
  • Direct and manage technicians, service schedules, and vehicle routing
  • Handle inventory management for lighting materials
  • Supervise financial aspects of the business with corporate assistance
  • Represent the business in Hampton Roads-area marketing efforts

Requirements:
  • Background in office management, preferably in a service-oriented business
  • Proven experience in consumer sales
  • Strong customer service and communication skills
  • Proficient with the use of POS and CRM software systems
  • Positive and proactive attitude
  • Ability to thrive in a fast-paced environment and adapt to procedural changes
  • Highly organized with meticulous attention to detail
  • Capable of managing a team of technicians
  • Familiar with Profit & Loss statements and comfortable working with numbers
  • Driven to achieve business results by adhering to operating systems to control costs effectively
  • Experience in hiring, training, retaining, and developing employees

Additional Details:
  • Full-time position with typical hours of 8 am - 5 pm, Monday to Friday
  • Occasional weekend work and/or additional hours during peak seasons (late Fall)



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