Outpatient Scheduling Coordinator
3 weeks ago
Education/Experience:
- High School graduate
- Minimum of 2-4 years of experience in medical secretary/scheduling role or related position
Skills:
- Practical knowledge of neurosurgical procedures and medical office processes
- Demonstrates excellent customer service
- Ability to manage and prioritize multiple tasks in fast paced environment
- Strong problem solving, problem prevention and decision making skills
- Ability to convey empathy
- Excellent oral and written communication skills
- Uses good judgment and diplomacy when dealing with others
- Desire and ability to work in a team environment
- Computer proficient with ability to learn multiple software applications
- Familiar with insurance company requirements
- Ability to work with minimal supervision
Essential Functions:
- Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
- Initiate and document prior authorization for all third party payors for patients undergoing an outpatient test , outpatient procedure and in some cases inpatient procedure.
- Schedule testing (e.g. MRI, MRA, CT) and follow up office appointments when requested. Notify patients of scheduled tests, procedures and visits.
- When assigned scheduled interventional pain procedures and follow up office appointments when indicated.
- Record all prior authorization phone calls, documents and authorization numbers in the surgical worksheet. Scan or copy/paste on line authorizations into the EHR.
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