Outpatient Scheduling Coordinator

3 weeks ago


Cincinnati, United States Mayfield Brain and Spine Full time
Job DescriptionJob Description

Education/Experience:

  • High School graduate
  • Minimum of 2-4 years of experience in medical secretary/scheduling role or related position

Skills:

  • Practical knowledge of neurosurgical procedures and medical office processes
  • Demonstrates excellent customer service
  • Ability to manage and prioritize multiple tasks in fast paced environment
  • Strong problem solving, problem prevention and decision making skills
  • Ability to convey empathy
  • Excellent oral and written communication skills
  • Uses good judgment and diplomacy when dealing with others
  • Desire and ability to work in a team environment
  • Computer proficient with ability to learn multiple software applications
  • Familiar with insurance company requirements
  • Ability to work with minimal supervision

Essential Functions:

  • Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
  • Initiate and document prior authorization for all third party payors for patients undergoing an outpatient test , outpatient procedure and in some cases inpatient procedure.
  • Schedule testing (e.g. MRI, MRA, CT) and follow up office appointments when requested. Notify patients of scheduled tests, procedures and visits.
  • When assigned scheduled interventional pain procedures and follow up office appointments when indicated.
  • Record all prior authorization phone calls, documents and authorization numbers in the surgical worksheet. Scan or copy/paste on line authorizations into the EHR.


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