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Crew Supervisor

4 months ago

Honolulu, United States 604 Hospitality Group Full time
Job DescriptionJob DescriptionCompany Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaiis largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

As a crew supervisor, you are responsible for the day to day cooking, executing, prepping, and plate up of all menu items, as well as operations of front of house cashier and table service which include accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer. Additionally, a crew supervisor has all the same essential duties as a line cook, cashier, or server but on a supervisory level. You will be held accountable for proper opening and closing procedures as mandated by the AGM to ensure that the establishment is up to health code, food quality, safety standards, and company policies are being properly followed. Crew Supervisors are subject to limited product ordering operations and weekly inventory as introductory management training.

Responsibilities


  • Perform all duties of a cook, cashier, and server.
  • Knows all menu items offered at the restaurant. Accurately explains specials to guests if required. If asked, accurately answers menu items in regard to the preparation method, ingredients, portion size, and side items accompanying the dish. If employees or guests ask, specify substitutions for items on the menu.
  • Determines par levels for daily needs, and accurately prepares and communicates the prep list, with an average of no more than 2% waste on the unused products.
  • Order food and beverage products according to par levels and allotment budget.
  • Prepares and verifies that all menu items are prepared according to our company quality standards 100% of the time.
  • Interview, hire, and train new employees in the service style of the restaurant and standard operating procedures including safety and sanitation expectations.
  • Ensure all employees are current on food and alcohol serving certifications through direct or off-site certified training.
  • Assigns daily side work and running side work for staff to ensure the restaurant runs efficiently.
  • Oversee cleanliness of staff, kitchen area, dining area, and quickly correct and report any health hazards and code violations.
  • Check food storage areas for proper supplies, organization, and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
  • Responsible for ensuring the restaurant is always up to 604 and health code standards.
  • Assist in seeking to provide staff coverage in case of employee absence and adjust staffing as necessary to meet business demands.
  • Communicate and support the events team regarding scheduled events and any kitchen operational updates or concerns.
  • Resolve customer complaints promptly and according to company guidelines.
  • Ensure that staff report to work as scheduled while following human resource attendance procedures.
  • Attend designated meetings.
  • Good mathematical skills and basic computer knowledge.
  • Responsible for proper cash handling including closing reports based on company procedures.
  • All other duties as assigned.
  • High school diploma or GED required.
  • 1+ years of restaurant experience.
  • Must have or can pass a Food Handler's Certification and C.A.R.E course or equivalent.
  • Must be able to read, write and communicate in English effectively.
  • Ability to work a flexible schedule including open shifts, mid shifts, close shifts, weekends, and holidays if needed.
  • Working POS knowledge
Qualifications


  • Must be at least 18 years old.
  • Must have the ability to lift pots, pans, products, and other items weighing up to 50 pounds frequently.
  • Must demonstrate enthusiasm and commitment to guest satisfaction.
  • Must be people-oriented. Enjoys working with our guests and fellow associates and possesses good communication and interpersonal skills.
  • Must be growth-oriented. Knows that learning and growth are keys to personal and professional success and is willing and able to share with others.
  • Must pay attention to detail in food/service quality and cleanliness
  • Must be able to perform simple math calculations and understand units and measures.
  • Must be able to stand and exert well-paced mobility for the duration of a scheduled shift.
  • Must have the ability to stand and walk for extended periods of time.
  • Must have the ability to lift, stoop, and bend.
  • Must exhibit hand coordination and dexterity for rapid production.

Benefits/Perks for Eligible Employees

  • Paid Time Off
  • Bereavement Leave
  • Emergency Days
  • Referral Program
  • Employee Discounts
  • Skechers Direct Program
  • Management Bonus Program
  • Medical/Dental Benefits
  • Group Life Insurance
  • Universal Life Insurance
  • Short-Term Disability