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Call Center Agent
1 month ago
Job Title: Call Center Agent
Location: San Antonio, TX
Job Type: Full-Time
Job Summary: As a Call Center Agent, you will be the first point of contact for our customers. Your primary responsibility will be to provide excellent customer service by answering calls, addressing inquiries, resolving issues, and offering information about our products and services.
Key Responsibilities:
- Answer Inbound Calls: Respond to incoming calls promptly and courteously.
- Customer Support: Assist customers with inquiries, complaints, or issues they may have regarding our products or services.
- Problem Resolution: Identify and resolve customer problems effectively, ensuring customer satisfaction.
- Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information to customers.
- Follow-Up: Conduct follow-up calls or emails as necessary to ensure customer issues are resolved.
- Escalation: Escalate complex issues to higher-level support or management when necessary.
- Sales Support: Promote and upsell products or services when appropriate.
- Team Collaboration: Work collaboratively with team members and other departments to achieve common goals.
Qualifications:
- Education: High school diploma or equivalent.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving Skills: Strong analytical and problem-solving abilities.
- Computer Skills: Proficiency in using computer systems, including MS Office and customer service software.
- Customer Focus: A customer-centric approach with a commitment to providing high-quality service.
- Multitasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
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