Property Management Work Order Clerk Intern
4 weeks ago
Founded in 1974, Community Access celebrates its 50th Anniversary as a pioneer of supportive housing and social services in NYC for people with mental health concerns. We proudly lead advocacy efforts that rally our community to promote human rights, social justice, and economic opportunities for all. We are built upon the simple truth that people are experts in their own lives. Our programs are spread across 25 locations and include over 1200 units of supportive housing in three boroughs, the Howie the Harp Advocacy Center, East Village Access—a PROS program, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT) and the Intensive Mobile Team (IMT).
Program/Department Description:
The Property Management department acts as the managing agent for rental apartment buildings that Community Access (CA) owns or controls; buildings that house CA’s Community Residences and Crisis Respite Center; and offices that house CA’s headquarters staff and non-housing programs. The Property Management department is responsible for leasing; rent collection; regulatory and tax credit compliance and related reporting; and facilities management.
Internship Outcome:
The Work Order Clerk Intern is responsible for assisting in the management and tracking of work orders for maintenance and repair tasks within the housing facility. This role provides an opportunity to learn about the operational aspects of property management and the importance of maintaining an efficient work order system.
- Develop an understanding of the work order process and its role in property management.
- Gain experience in using specialized software for work order management.
- Enhance communication and customer service skills in a professional setting.
- Learn about inventory management and the importance of maintaining an adequate supply of maintenance materials.
At the conclusion of the internship, we will undergo an assessment geared toward providing the intern with performance feedback, including areas of strengths and areas needing improvement. Additionally, the Intern should have a basic understanding of departmental responsibilities and tasks.
Core Principles
The responsibilities of all interns extend to understanding and incorporating certain principles into their work and into their relationships and interactions with all colleagues (staff, interns, program participants). These principles are:
- Respectful communication
- Professionalism
- Flexibility
- Responsiveness
Areas of Instruction
- Work Order Processing: Assist in receiving, processing, and tracking work orders. Ensure that all requests are logged accurately and assigned to the appropriate maintenance personnel.
- Database Management: Learn to use the work order management system to update the status of work orders and generate reports.
- Communication: Serve as a liaison between residents, maintenance staff, and management. Communicate updates and follow-ups on work orders as needed.
- Record Keeping: Help maintain records of completed and pending work orders, including details of the work performed, time taken, and materials used.
- Customer Service: Provide excellent customer service to residents by addressing their maintenance concerns promptly and professionally.
This internship description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
Work Environment: This internship will primarily involve office work.
Internship requirements:
- Have an understanding, appreciation and commitment to the philosophy and mission of Community Access.
- Establish and maintain polite, professional and effective working relationships with all employees and participants alike during the performance of duties.
- Completion of relevant training program
- Good oral and written communication skills.
- Be creative and flexible.
- Ability to work independently and as part of a team.
- Ability to maintain confidential information, as related to position.
- Excellent customer service experience.
- Intermediate level computer skills; Microsoft Word and Excel.
- Demonstrated flexibility with ability to change priorities with limited notice.
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