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Customer Care Associate

4 months ago

Spring, United States Visualutions, Inc. Full time
Job DescriptionJob Description

Customer Care Associate

The customer Care Associate is an entry-level position on our Customer Care team with opportunities to grow and gain experience in healthcare IT and Application services.

Reports To: Customer Care Manager

Responsibilities:

  • Facilitate regular and scheduled customer calls, adopting a proactive approach to client management.
  • Maintain a clear and organized agenda for all customer interactions, ensuring all participants are well-prepared and engaged.
  • Compile and distribute follow-up notes and action items after each customer call, tracking progress and ensuring accountability.
  • Respond to customer inquiries regarding Visualutions products and services, offering knowledgeable and comprehensive answers.
  • Escalate complex issues to appropriate internal teams, ensuring timely resolution and follow-up.
  • Participate in training and development sessions to stay updated on product changes and enhancements.


Qualifications:

  • High school diploma or equivalent; some college preferred.
  • Up to 1 year of experience in customer service or support roles.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and manage multiple priorities in a dynamic environment.
  • Proficient in Microsoft Office and CRM software.