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Ortho Treatment Coordinator

3 months ago

Tacoma, United States Lone Peak Dental Group Full time
Job DescriptionJob Description

ORTHO TREATMENT COORDINATOR (Tacoma)

Job Summary

Responsible for providing administrative and clinical support for the Dental Assisting, Dental Hygiene and other programs. Responsible for maintaining quality assurance for clinic practices and patient records in compliance with the State Board of Dentistry, and other agency rules and regulations.

Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Punctuality, attendance at and performance of the key responsibilities in person at the office on a full-time basis (or as otherwise directed by your supervisor).
  • Present orthodontic treatment plans once diagnosed and reviewed by clinical staff and provide estimates of treatment costs.
  • Obtain high treatment acceptance by thoroughly explaining cost of treatment, insurance coverage, and financing options. Explain, promote, and adhere to company payment policies and procedures.
  • Submit any Medicaid Pre-Authorizations pending State requirements.
  • Track Consults and Starts to understand conversion rates and ensure office is achieving the defined metrics.
  • Obtain signed consents, contracts and start documentation in accordance with all clinical and administrative audit requirements. Ensure all documentation is prepared correctly, reflecting any insurance contributions and all documentation is accurate and signed on the date of service.
  • Ensure patients are clinically cleared for treatment which may include periodontal clearances prescribed by the doctor and/or completion of restorations. Verify hygiene is acceptable for braces.
  • Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment.
  • Track and monitor collections and any required patient follow-up.
  • Following completion of ortho treatment, track patient satisfaction and solicit referrals.
  • Achieve or exceed team performance targets.
  • Obtain required records for Consultations and/or Pre-Authorization.
  • Foster strong relationships with referring providers, team members, and surrounding offices.
  • Other duties supporting the Orthodontist.

Position Requirements (Education, Experience, Certifications, Licensure)

  • Current CPR certification required.
  • Compliance with all health & safety regulations and state dental practice requirements.
  • Extensive knowledge of dental terminology, instruments and sterilization methods.
  • Computer proficiency and the ability to learn new programs.
  • Excellent communication and people skills with the ability to build rapport with others.
  • Well-organized, detail oriented and reliable.
  • Graduation from a dental assisting school is a plus.
  • Engage effectively with an ethnically and culturally diverse population.
  • Ability to demonstrate high ethical standards.
  • Additional certification or training is a plus (e.g. X-Ray, CDA, RDA, EFDA or EDDA).

Please note this job description is not designed to cover or contain a comprehensive list. Duties, responsibilities and activities may change at any time with or without notice.

5401 6th Ave, Ste 201 Tacoma, WA 98406