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Customer Service Representative
1 month ago
Staff Management Group is seeking a Customer Service Representative for our client in Fairless Hills, PA. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.
Schedule
- 1st Shift: 8:30AM - 5PM
- Plus Overtime
Pay Rate
- $17 - $19 / hour
Job Summary
The Customer Service Representative is responsible for helping customers with complaints and questions, giving customers information about products and services, taking orders, and processing returns.
Job Responsibilities
- Communicate with customers regarding products, delivery, order status, and answer inquiries.
- Proactively resolve escalated customer issues.
- Perform additional functions that may be assigned at the discretion of management.
- Customer-focused with the ability to process, expedite and follow up on customer requests.
- Must assist with special projects and other responsibilities when needed.
Job Requirements
- Must have previous customer service experience
- Effective communication, interpersonal and organizational skills in person and on the phone.
- Demonstrate excellent listening skills and the ability to work independently and with a team.
- Must be organized
- MUST be bilingual in Spanish/English (read and write)
- Computer skills (WORD, EXCEL, etc.)
- Ability to work well with others
- Ability to deal well with change and ambiguity
- Ability to maintain confidentiality
- MUST have at least 3 years experience in a logistics role
Additional Information
Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.
About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team
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