Regional Service Manager

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave. Our Company is looking for long-term employees that we can invest in and grow with as we pursue our mission of being the premier commercial truck dealer group.

I. General Job Description

This position reports to the Director of Service and advocates for, and champions, continuous improvement to support the Dobbs Truck Group’s Service departments’ short and long-range business objectives. The Regional Service Manager will work with senior management to identify areas of improvement and use Six Sigma methodology and tools to execute projects to increase efficiency, reduce costs, and improve processes. This position manages and tracks the progress of projects to; consults with management regarding employee performance issues and develops managers’ skills in performance standards and metrics. This position will be responsible for supporting regional dealerships in developing and implementing effective talent acquisition and retention strategies. This includes identifying staffing needs, recruiting qualified candidates, fostering employee engagement, and implementing retention programs to ensure a skilled and motivated workforce. Travel is approximately 50%.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Assists in the creation of performance metrics, reporting and improvement targets for the Service department.
• Drive culture change to instill focus on fact-based management practices by leveraging the use of Six Sigma and other problem-solving methodologies.
• Work cross-functionally and cross-departmental to initiate, lead and execute projects.
• Work on developing partnerships with the business at all levels
• Identify, eliminate or mitigate major COPQ (cost of poor quality) defects by standardizing processes and improving process efficiency with the goal of becoming defect-free.
• Continuously improves the Service departments’ capabilities to achieve process quality as part of project execution, including awareness of the need to “do it right the first time”.
• Support project teams in process quality activities by educating, coaching and mentoring others on process improvement philosophy, tools and application.

II. Minimum Job Qualifications

• 5 years of experience in training, OD, process and performance improvement
• 7 years of experience in the transportation industry

III. Desired Job Qualifications

• Bachelor’s degree in business administration or related field
• Proven experience in customer service
• Advanced knowledge of Microsoft Excel, Word, Minitab and Outlook
• Strong organization and communication skills
• Strong leadership and managerial skills
• Ability to create alignment with key stakeholders and drive results
• Six Sigma Black Belt certification and ability to become certified Master Black Belt

IV. Mental Capability Requirements

• Comprehension

Ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints

• Organization

Ability to organize and prioritize work schedules of others on long-term basis

• Reasoning and Decision Making

Ability to make decisions which have significant impact on GWP’s credibility, operations, and services

• Communication

Ability to formulate complex and comprehensive materials such as legal documents, authoritative reports, official publications of major scope and impact, etc., and to make formal presentations.

• Mathematics

Ability to compute, analyze, and interpret complex statistical data and/or to develop forecasts and computer models

V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, use hands and arms to handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk or hear, and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is not exposed to weather conditions. The noise level in the work environment is usually moderate.

VI. Common Expectations of Performance for all Employees

The following includes common expectations for all employees of the Company. The evaluation of job performance will be based on these common expectations as well as the position-specific responsibilities described above.

Communications, Teamwork, and Feedback to Others

• Contribute to a work environment that is based on trust and respect.
• Have discussions on a regular basis with their manager to discuss opportunities to best achieve individual performance objectives and departmental goals.
• Suggest ways to improve the efficiency of conducting their job duties.
• Promote continuous improvement and change to support company growth.
• Mentor others unselfishly.
• Give credit where it’s due.

Company Loyal Policies and Work Ethic

• Adhere to the policies contained in the Employee Handbook.
• Adhere to the Company’s Employee Conduct Policy.
• Support management decisions toward meeting company goals.
• Be open and receptive to new ideas, regardless of their origin.
• Make prudent decisions, which are based on the best interest of the Company and its long-term future.

We are an Equal Opportunity Employer

Dobbs Truck Group operates 23 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center.

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.