Dealership Call Center Director
2 weeks ago
The Ed Napleton Automotive Group is looking for our next Business Development Director. Located at *Napleton Clermont Chrysler Dodge Jeep Ram. The Business Development Director is responsible for hiring, training, managing, and motivating the Business Development Representatives who contact potential buyers with the goal of scheduling appointments for the buyers to meet with our sales representatives.
About Us
Napleton Auto Group was established in 1931 and continues to expand to this day. We are a family owned and run organization that understands our employees are our greatest asset. We strive to build an inclusive culture that gives everyone the opportunity to succeed and have fun while doing it
Business Development Director Responsibilities:
Develop and execute outbound internet and phone campaigns
Maintain daily, weekly, and monthly sales forecast
Manage and track all lead sources
Ensure all leads are followed up with in a timely manner
Manage day-to-day business of the business development center
Collect and analyze business metrics - including but not limited to, closing ratios for both phone and internet leads
Provide training and ongoing support to the Business Development Representatives to help the team understand and achieve the dealership’s goals
Work closely with executive and department managers
Review lead source performance and productivity
Report on lead source performance
Report on Business Development Representative performance
Lead by example, showing a willingness to engage in every aspect of the Business Development Representative role, including but not limited to responding to internet leads, taking inbound, making outbound calls, and setting appointments
Business Development Director Requirements:
Effective communication, organization, time management, computer, and basic math skills
Team player with positive energy and an eagerness to improve
Competitive and self-motivated attitude that thrives on goals
Previous leadership experience
Previous Business Development management experience
Previous automotive industry experience
What We Offer:
Aggressive compensation plans
Family Owned and Operated – 90+ years in business
Medical, Dental, and Vision Insurance
401K and additional benefits
Free College tuition for employees and family at Strayer University
Accrued Vacation Time
Discounts on products, services, and vehicles
Growth Opportunities
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