Call Center/Customer Service Professional

3 weeks ago


Clermont, United States Toyota of Clermont Full time

**The BDC Representative supports our sales efforts by contacting prospective customers.**

Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

**Job Responsibilities:**

* Maintain a minimum standard of outbound calls to prospective customers

* Approach each call with a goal to transfer or set an appointment for customers to visit the dealership

* Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers

* Adhere to lead management plan guidelines for each lead in your database

* Respond to internet leads and inquiries

* Accurately record interactions with each prospective customer in our database

* Other reasonable duties as may be requested

**Requirements:**

* 1-2 years customer service experience in an outbound calling environment

* Outstanding written and verbal communication skills

* Prior phone experience, required

* General knowledge of the automotive industry

* Proficient in MS Office

* Ability to work evenings until 9:00 PM

* Ability to work weekends as business needs dictate

* Bilingual, preferred

**Competencies:**

* Goaloriented individual, driven to exceed personal and team goals

* Exceptional communication and customer service skills exemplified to internal and external customers

* Effectively collaborate with fellow employees

*In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation.*

*Toyota of Clermont is proud to be an Equal Opportunity Employer.*

**Apply for Call Center/Customer Service Professional**

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