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Call Center Professional

4 months ago

Clermont, United States Toyota of Clermont Full time

The BDC Representativesupportsour salesefforts bycontacting prospective customers.

Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Product Specialists.

Job Responsibilities:

  • Maintain a minimum standard of outbound calls to prospective customers
  • Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
  • Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
  • Adhere to lead management plan guidelines for each lead in your database
  • Respond to internet leads and inquiries
  • Accurately record interactions with each prospective customer in our database
  • Other reasonable duties as may be requested

Requirements:

  • 1-2 years customer service experience in an outbound calling environment
  • Outstanding written and verbal communication skills
  • Prior phone experience, required
  • General knowledge of the automotive industry
  • Proficient in MS Office
  • Ability to work evenings until 9:00 PM
  • Ability to work weekends as business needs dictate
  • Bilingual, a must

Competencies:

  • Goaloriented individual, driven to exceed personal and team goals
  • Exceptional communication and customer service skills exemplified to internal and external customers
  • Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Clermont offers competitive salaries and benefits.Employment is contingent upon successful completion of a background investigation.

Toyota of Clermont is proud to be an Equal Opportunity Employer.

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