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Front Desk Coordinator
4 months ago
Are you an experienced hospitality professional, committed to exceptional guest service whos looking for a rewarding leadership opportunity? If yes, we want to meet you.
Job Summary
Our Front Desk Coordinator role is a part-time position with scheduling availability on Monday, Wednesday and Saturdays.
As a member of our Hospitality Team, you will be the face of the Woodhouse brand, the first impression a guest has of our spa. Whether a guest visits us to purchase a gif card, book an appointment, learn about our unique transformative services, or embark on a luxurious retreat, you will help facilitate each guests time at the spa from beginning to end.
At Woodhouse, the why of what we do is what drives us. Our why is simple; to create exceptional experiences each day one guest at a time. Providing exemplary service to our guests in a relaxing, luxurious atmosphere so they may escape the everyday stressors is at the heart of what we do.
Our Core Values
Lead with a Servant Heart
Be the Best You
Stay Curious
It's all in the Details
Show Up
Responsibilities
This person set the example, setting the expectation for exceptional levels of service to our Woodhouse guests.
Serve as a liaison between the therapists and the leadership team facilitating the flow of information
Provide our Woodhouse guests with a WOW factor
Opening and closing the spa
Greeting our guests and ensuring we are meeting expectations
Checking out guests and suggesting retail products and next service
Answering phones and making confirmation calls to guests
Serve/restocking beverages and stacks
Tidy/organizing the Quiet rooms and changing lounges.
Assist with laundry when needed.
Selling retail products and suggesting packages
Success Candidates Will Demonstrate:
Exceptional hospitality/guest service, communication, and interpersonal skills with strong attention to details.
Advanced critical thinking and problem-solving skills
Administrative skills for scheduling appointments, checking emails, online purchases, and operating the point-of-sale system.
Physical strength and stamina to walk or stand for periods of time as the job requires.
Organization and time management skills; detail oriented, self-motivated, and able to oversee many projects at one time.
A can-do attitude and willingness to learn new things.
Schedule with flexibility to work some evenings and weekends.
The Good Part Our Commitment to You:
Competitive Compensation with Monthly Bonus Incentive
Paid Time Off
Generous discounts on spa services and products
The Woodhouse Way paid training program
Annual reviews with pay increase opportunities
We are a company that recognizes, rewards and celebrates with you along the way--as you excel and grow in your talents, opportunity will follow you. Come join our Team at The Woodhouse Day Spa The Woodhouse Day Spa is an Equal Opportunity Employer.
