Personal Injury Legal Assistant

4 weeks ago

Louisville, United States Emery Law Office Full time
Job DescriptionJob Description

We're searching for a professional and friendly legal assistant to provide support to our growing law firm. Your primary job each morning will be to serve as the Ambassador of First Impressions, providing excellent customer service while answering phone calls, responding to online queries, and meeting with potential new clients. Throughout the day, additional duties include supporting new client onboarding, scheduling appointments and providing operational support as needed.


BENEFITS:

  • Health & Dental Insurance
  • SIMPLE IRA retirement plan with company contributions
  • Two weeks PTO plus paid holidays
  • Weekly pay
  • Leave work at 5pm (4pm on Fridays) and no weekend work
  • Opportunities to strengthen existing abilities and gain new ones through on and off-site training


Job seekers should have superb organizational skills and love talking with people. Ready to join a team that is passionate about helping others? Apply today

Compensation:

$16 - $18 hourly

Responsibilities:
  • Provide a positive first point of contact with the law firm whether in-person or over the phone
  • Support new client onboarding by gathering information with empathy and attention to detail
  • Handle personal injury case files from initial sign-up through setting up claims and establishing liability then make a coordinated handoff to your teammate on our production team
  • Maintain client satisfaction by keeping them updated and assisting them with matters related to their case
  • Maintain practice and client confidentiality
  • Communicate with clients, insurance adjusters and medical providers to gather information
  • Perform administrative duties such as answering phone calls, updating our case management system and keeping case files organized
Qualifications:

Does this describe you?

  • You believe it's important to greet everyone with a warm, friendly welcome
  • You genuinely care about clients and want to deliver an experience that turns them into raving fans
  • You are comfortable taking telephone calls and mitigating stressful situations
  • You see an opportunity for organization where others see a mess


Here's what we're looking for:

  • Excellent organization and time management skills
  • Friendly and empathetic interpersonal skills
  • Strong oral and written communication skills
  • Technologically savvy: moderate experience working with Google Suite and Microsoft Office with the ability to learn new programs quickly and troubleshoot common issues
  • Spanish proficiency is preferred
  • Experience handling personal injury cases is preferred
About Company

Melissa Emery’s mission in opening Emery Law Office was to grow a relationship-focused law practice. We provide quality, compassionate legal services and treat clients like real people. We build relationships within the community, support locally-owned businesses, and encourage a personable work environment.

Melissa was a single mom of 4 when she started her legal career, so she values putting family first. There’s a lot more to life than the 9-5 – our families, friends, and hobbies are valuable and necessary. We’re flexible and understanding about family emergencies and actively promote a healthy work-life balance.

We prefer authentic over uptight and stuffy. We care about clients and each other. We love what we do and we love to celebrate - whether it's a milestone, a birthday, or just another doughnut day. Check out our video at emerylawoffice.com for more.

We look forward to meeting you

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