![Inalab Consulting Inc](https://media.trabajo.org/img/noimg.jpg)
Computer User Support Specialist
4 weeks ago
Job Title: Computer User Support Specialist
Location: Robins Air Force Base - on site
Clearance: Candidate must have or be able to obtain Secret Clearance
Inalab Consulting is recruiting Computer User Support Specialists to provide base wide network and client computer support for their Information Technology Desktop Management Services contact at Robins Air Force Base (RAFB) 78th Air Base Wing Communications Directorate (78th ABW/SC). These services include: receive, configure, deploy, install and reclaim IT systems with a sustainment capability provided by multiple local Help Desk support zones.
Responsibilities
Dependent on the assigned responsibilities, the Customer User Support Team’s duties include:
- Serve as the local technical Point of Contact (POC) for RAFB customers support of core IT systems/services and downward directed IT systems/services
- Diagnose or solve trouble tickets over the phone where possible
- Complete remote fix through DameWare® and/or Remote Desk Protocol (RDP) or similar AFNET approved remote administration tool. Permission shall be received from the customer prior to remote administration
- For issues that cannot be resolved remotely, travel to the user’s location and resolve issue
- For telework personnel, schedule a time and place for the user to come onsite and provide support in person
- Use Remedy/ITSM to verify and document resolution of the problem with the customer prior to placing the ticket in a closed/resolved status
- Provide applications support and routine Client System Technician (CST) (hardware/ software) support
- Provide on-site support to personnel in the Executive/VIP List
- Provide on time delivery and installation of IT systems
- Distribute computers for Tech Refresh and pieces of equipment for new employees annually from the Depot
- Make all devices user ready when deployed from the IT Depot with the AF Standard Desktop Configuration (SDC), current security updates, and all user requested software (if approved for network user), to include printers and Multi- Function Devices (MFD) drivers and settings
- Train Military CSTs as needed on current Air Force specific criteria laid out in a Job Qualification worksheet disseminated by the RAFB CFP
- Coordinate with the Base Network Shop for activation and Local Area Network (LAN) line troubleshooting from the computer or communication node to the wall jack on existing cable
- Respond to and resolve LAN line issues and request port activations within the ROBINS COLS 4 service level
- Perform CAC PIN resets using CAC PIN Reset (CPR) Workstations
- Complete pick-up, turn-in, and disposal of all excess hardware and software
- Notify Government of any system outages
- Cyber Security Office (WCO) to ensure all IT hardware and software meet information systems security requirements as defined by regulation and policy in AFI 17-130, Air Force Cybersecurity Program Management
- Provide on-site support of Negligent Discharge of Classified Information remediation and sanitation
- Coordinate with Government personnel to implement Notices to Airmen, Field Engineering Notices, System Advisory Notices, Heads Up Messages, Air Force Computer Emergency Response Team Time Compliance Technical Order, service packs and security patches as required by the Government
- Provide written technical solutions and evaluations on IT requirements documents of new technologies, downward directed programs, RAFB unique requirements and make recommendations to the Government as to the feasibility of implementation into the existing network environment
- Provide dedicated E-Tools support for devices that includes desktop computers, laptops, tablet computers, handhelds, and associated E-Tool laptop cabinets for powering and updating E-Tools used in the disconnected mode
- Provide dedicated customer service for digital signs and associated hardware, client computer software and for the 78 ABW/SC, Robins AFB, GA
- Serve as the local technical POC for RAFB customers support of core IT systems/services and downward directed IT systems/services to the WLO organization
Required Skills and Capabilities:
- Trained to install and configure hardware, software, workstations, printers and scanners.
- Ability to investigate, diagnose, and solve computer software and hardware problems based on tiered experience levels
- Well organized, customer focused and trained to utilize an Enterprise Service Desk (ESD) provided Remedy Help Desk Software System (proprietary to BMC Software, Inc.), Directory and Resource Administrator (DRA), Active Directory (AD), Windows 10 and be able to install and uninstall all commonly used software
- Ability to learn new software as it is added to the network and work with Government through 3rd party manufactures on software issues if needed
- Ability to effectively communicate problem resolutions to customers
- Provide excellent customer service, being helpful and courteous
- Strong communication skills
Educational and / or Experience level:
The following are the minimum qualifications:
- Associate Degree in Information Technology or equivalent experience
- 2 years of experience as a Help Desk Technician
About Inalab Consulting, Inc.
Inalab Consulting is a leading Small Business Administration (SBA) disadvantaged 8(a) certified IT solutions and strategy consulting firm focused on providing solutions that transform enterprise operations in the government and commercial sectors by dependably bridging the gap between business strategy and technology. The company was founded in 2005 and is a privately held company headquartered in Fairfax, Virginia. We see technology as an efficient, economical means to an end, and are dedicated to crafting technical solutions that result in increasing interoperable, responsive, and cost-effective enterprises. We are totally focused on providing “Cost-effective Solutions” to our customers.
Working at Inalab Consulting, Inc.
Inalab is a diverse, prosperous, and rewarding place to work. We provide our employees with competitive benefits, educational assistance, and career growth opportunities. Every employee is valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
This contract falls under the Service Contract Act (Service Labor Standards Contract) guidance as issued by the Department of Labor governing pay scales, health and welfare benefits, and leave.
Inalab is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. A
-
IT Support Specialist
3 days ago
Warner Robins, Georgia, United States Inalab Consulting Inc Full timeJob OverviewPosition Title: Computer User Support SpecialistLocation: On-siteSecurity Clearance: Must possess or be eligible for Secret ClearanceInalab Consulting is seeking dedicated Computer User Support Specialists to deliver comprehensive network and client computer assistance for our Information Technology Desktop Management Services. This role involves...
-
Advanced IT Support Specialist
1 week ago
Warner Robins, Georgia, United States Prestige Computer Solutions LLC Full timeJob OverviewPosition Summary: We are in search of a skilled Advanced IT Support Specialist to become a vital member of our dedicated IT team. In this role, you will be instrumental in delivering high-level technical assistance, resolving intricate IT challenges, and ensuring top-notch service for our clientele. If you possess a passion for technology, excel...
-
IT Support Specialist
1 week ago
Warner Robins, Georgia, United States Inalab Consulting Inc Full timeJob OverviewPosition Title: Computer User Support SpecialistLocation: On-siteSecurity Clearance: Must possess or be eligible for Secret ClearanceInalab Consulting is seeking skilled Computer User Support Specialists to deliver comprehensive network and client computer assistance for our Information Technology Desktop Management Services at a military...
-
IT Support Specialist
3 days ago
Warner Robins, Georgia, United States Inalab Consulting Inc Full timeJob OverviewPosition Title: Computer User Support SpecialistLocation: On-site positionSecurity Clearance: Must possess or be eligible to obtain Secret ClearanceInalab Consulting is seeking skilled Computer User Support Specialists to deliver comprehensive network and client computer assistance for our Information Technology Desktop Management Services at a...
-
Helpdesk Support Specialist
1 week ago
Warner Robins, United States S & K Technologies Full timeJob Title Helpdesk Support Specialist Education Associate Degree Location Warner Robins, GA 31088 US (Primary) Job Description S&K Technologies, Inc (SKT), owned by the Confederated Salish and Kootenai Tribes, is actively seeking a **Helpdesk Support Specialist** to join our team in Warner Robins, GA. SKT w as formed in 1999 with a vision to become one of...
-
Maintenance Support Specialist
1 week ago
Warner Robins, Georgia, United States GeorgiaGov Full timePosition Overview: The Facility Maintenance Worker plays a crucial role in ensuring the upkeep and functionality of various facilities. This position requires a proactive approach to maintenance and cleanliness, contributing to a safe and welcoming environment for all users. Key Responsibilities: Regularly replenish and organize equipment and...
-
Human Resources Support Specialist
1 week ago
Warner Robins, Georgia, United States Work For Warriors Georgia Full timeJob Overview Position Summary: The Human Resources Support Specialist plays a crucial role in delivering administrative and technical assistance across various sectors within Human Resources. This position requires a strong commitment to confidentiality. It is essential to uphold qualifications for employment as outlined by relevant policies and standards....
-
Senior Product Support Specialist
1 week ago
Warner Robins, Georgia, United States Kronos Consulting Full timeBecome a Part of Kronos Consulting's Engineering TeamKronos Consulting boasts a longstanding legacy in avionics engineering, partnering with leading aircraft integrators worldwide. Our commitment lies in achieving complete client satisfaction and timely project execution. If you are eager to join a firm that prioritizes professionalism and integrity, Kronos...
-
Computer Operator
1 month ago
Warner Robins, Georgia, United States TekSynap Full timeResponsibilities & Qualifications RESPONSIBILITIES Ability to assist in performing technical operation and testing of various types of fully integrated computer-based systems in a supervised setting. Ability to efficiently manage and prioritize a workload of assigned tickets. Ability to communicate effectively with peers and leadership in a team-focused...
-
Database Support Specialist II
2 months ago
Warner Robins, United States Strategic Defense Solutions Full timeJob DescriptionJob DescriptionSalary: PoP: Immediate – Feb 28, 2026 (at the discretion of the US govt) Strategic Defense Solutions, LLC (SDS) is seeking an experienced Database Support Specialist to support IT operations at Robins Air Force Base (AFB), Warner Robins, Georgia. This position requires the candidate to have Secret clearance in order to start....
-
Help Desk Technician
1 month ago
Warner Robins, United States Storage Strategies Full timeJob Type Full-time Description SSI is seeking a Help Desk Technician to provide technical support for a 24x7 Enterprise Service Desk on a government contract. Exact shift hours are: Sunday: 0630-1400 Mon-Thurs:0700-1530 DUTIES AND RESPONSIBILITIES: Support at team off specialists in the implementation and operation of various types of fully integrated...
-
Program Management Support Specialist
15 hours ago
Warner Robins, Georgia, United States Axient Full timeJob SummaryAxient is seeking a highly skilled Program Management Support Specialist to support our customer in Warner Robins AFB, GA. As a key member of our team, you will be responsible for providing specialized acquisition and program management services to assist the Government with acquisition planning, modification execution, and program support.Key...
-
Senior Acquisition Specialist
1 week ago
Warner Robins, Georgia, United States Diaconia LLC Full timeJob OverviewDiaconia LLC is seeking a skilled Senior Acquisition Specialist to enhance our dynamic workforce.At Diaconia, we value our employees and their contributions. Our commitment to fostering a supportive environment is reflected in our dedication to our team, clients, and the broader community. We are looking for individuals who appreciate...
-
Senior IT Specialist
1 week ago
Warner Robins, Georgia, United States Air Force Materiel Command Full timePosition OverviewAs a key member of the Air Force Materiel Command, the primary function of this role is to act as a senior information technology (IT) specialist. This position involves comprehensive responsibilities related to the design, documentation, development, modification, testing, installation, implementation, and ongoing support of both new and...
-
Tier 2 IT Technician
4 weeks ago
Warner Robins, United States Prestige Computer Solutions LLC Full timeJob DescriptionJob DescriptionPosition Overview: We are seeking a talented Tier 2 IT Technician to join our dedicated team of IT professionals. As a Tier 2 Technician at our MSP, you will play a crucial role in providing technical support, troubleshooting complex IT issues, and delivering exceptional service to our clients. If you are passionate about...
-
Simulation and Modeling Specialist
1 week ago
Warner Robins, Georgia, United States Booz Allen Hamilton Full timeJob Number: R0197219Simulation and Modeling Specialist The Opportunity: As a Simulation and Modeling Specialist, you understand that effective software transcends a visually appealing interface and mere data. It requires a harmonious blend of clean coding practices, robust APIs, insightful analytics, and a solid infrastructure to craft a user-centric...
-
Customer Specialist
1 month ago
Warner Robins, Georgia, United States CarMax Full timeCarMax - Customer Specialist PositionWelcome to CarMax, where your career can reach new heightsAs a Customer Specialist, you'll play a key role in delivering an exceptional experience to our customers throughout their CarMax journey. By providing guidance and support at every step, you will ensure a seamless process and build positive relationships.Join our...
-
Network Specialist
1 month ago
Warner Robins, United States Avyanna Technologies Full timeJob Description:Job Title: Network SpecialistCompany: Dhara Consulting Location: Warner Robins, GA Type: Full-time, On-site Position Overview: Dhara Consulting is seeking a skilled and dedicated Network Specialist to join our team in Warner Robins, GA. As a Network Specialist, you will play a vital role in designing, implementing, and maintaining network...
-
Network Specialist
1 week ago
Warner Robins, United States Avyanna Technologies Full timeJob Description:Job Title: Network SpecialistCompany: Dhara Consulting Location: Warner Robins, GA Type: Full-time, On-site Position Overview: Dhara Consulting is seeking a skilled and dedicated Network Specialist to join our team in Warner Robins, GA. As a Network Specialist, you will play a vital role in designing, implementing, and maintaining network...
-
IT Support Technician
3 weeks ago
Warner Robins, United States Career Smart Executive Recruiters Full timeOur client, a thriving managed services provider with multiple locations in Georgia, is looking for an experienced IT Support Technician- Level 3. This is a customer service oriented position requiring multi-tasking skills as the technician will be expected to work on existing service tickets as well as receive and respond to incoming tickets. The technician...