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Help Desk Technician

3 months ago

Warner Robins, United States Storage Strategies Full time

Job Type

Full-time

Description

SSI is seeking a Help Desk Technician to provide technical support for a 24x7 Enterprise Service Desk on a government contract.

Exact shift hours are:

Sunday: 0630-1400

Mon-Thurs:0700-1530

DUTIES AND RESPONSIBILITIES:

  • Support at team off specialists in the implementation and operation of various types of fully integrated computer-based systems.
  • Test and operate all phases of the system cycle and components such as: hardware, software, and mass storage devices.
  • Operate communications-computer systems, and install, implement, maintain and tune operating systems, disk and tape management systems, and computer operations automation software.
  • Provide Tier 2 technical support to end users as required
  • Respond to tickets in ServiceNow in a timely manner and ensure resolution of all open technical issues as required
  • Provide escalation of priority technical issues to next level personnel when appropriate
  • Perform troubleshooting of outages, failed peripheral equipment, and system errors to include: printers, cell phones, PDAs, VDI end equipment, and laptops
  • Assist users with a variety of technical issues to include: remote/telework connectivity issues and MS Office Suite errors and coordinate with custodian for equipment turn-in
  • Reimaging of operating systems, upgrades to platforms, PKI and credential troubleshooting issues and other routine IT maintenance tasks required
  • Evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems
  • Will require on-site travel using personal vehicle, company van, company golf cart or another motorized vehicle
Requirements

REQUIRED SKILLS AND QUALIFICATIONS:
  • Two years of relevant experience, including Windows operating systems
  • Must have an Active Secret Clearance, or eligible to obtain interim Secret
  • Must have valid state driver's license, personal vehicle and proof of insurance.
  • Must have a valid DoD 8570 IA certification such as: Sec+

SSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

SSI is a HUBZone small business that provides professional services including systems engineering, information systems integration, and technology management services. SSI offers a generous array of benefits including: Employee Medical, Vision, Dental, and Prescription Drug Insurance Plans, 60% paid premium for dependents. SSI provides Life Insurance, Long Term Disability, and Short-Term Disability benefits at no cost. SSI employees receive 24 paid days off in the first year on board. We also provide Military Leave benefits, a 401(k) Retirement Plan, education assistance, Personal Technology Refresh and Employee Referral bonuses. Positions subject to Service Contract Act (SCA) have benefits provided as required by law.