Full-Time Client Services Representative

2 weeks ago


Knoxville, United States Animal Emergency & Specialty Center - Knoxville Full time
Job DescriptionJob DescriptionDescriptionClient Service Representatives (CSRs) are the first point of contact for all clients needing assistance. Our job is to act as a liaison between owners and the medical team that is caring for their pet. 

This is a fast-paced position as we are an integral part to a busy hospital with many different teams and departments. 

 This opening is for a night shift  position.
Some of the responsibilities you will own in this role:
  • Provide friendly, quality customer care to patients and clients
  • Process invoices payments
  • Answer phones, schedule appointments, and obtain all necessary medical history
  • Determine the status of the patient’s immunizations and tests
  • Communicate with the doctor and technical staff on the patient’s arrival and necessary treatments
  • Fill prescriptions, food requests, and over-the-counter products as instructed by a veterinarian
  • Accurately input data into computer software
  •  Maintain the cleanliness of the lobby and exam rooms
  • Work with all departments, helping to organize referral scheduling, direct questions, and relaying any further information or requests
  • This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change*


Qualifications:
  • Must have weekend and holiday availability
  • Strong customer service and reception experience
  • A history or knowledge basis in veterinary medicine is preferred 
  • Strong communication and organization skills
  • The ability to multi-task
  • Conflict resolution skills
  • Willing to move frequently in a fast-paced atmosphere
  • High school diploma
  • Weekend availability as needed
  • Must be able to lift 30-50 pounds

Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development 


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