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Veterinary Client Service Representative

4 months ago

Knoxville, United States Innovetive Petcare Full time
Veterinary Client Service Representative - Overnight

Department: Receptionists

Employment Type: Full Time

Location: Knoxville, Tennessee

Reporting To: Kara Worley

Compensation: $15.00 - $17.00 / hour

Description

Our Client Service Representative (CSRs) are the first point of contact for all clients needing assistance at our front desk. Their job is to act as a liaison between pet owners and our clinical team that is caring for their pet.

This is a fast-paced position, as we are an integral part to a busy hospital with many different teams and departments. This opening is for the overnight shift.

Some of the responsibilities you will own in this role:
  • Handling client relations
  • Checking in/out patients
  • Answering phone calls
  • Maintaining cleanliness of the lobby and exam rooms
  • Working with all departments, helping to organize referral scheduling, direct questions, and relay any further information or requests
This is not a complete list of job duties; some tasks may be assigned or reassigned as policies and procedures change

We are looking for applicants with:
  • Strong customer service and reception experience
  • A history or knowledge basis in veterinary medicine
  • Strong communication and organization skills
  • The ability to multi task
  • Conflict resolution skills
  • Willing to move frequently in a fast paced atmosphere
Benefits
  • Paid time off
  • Health, dental, vision, and life insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development