Cross-Utilized Agent, MHT
2 months ago
Cross-Utilized Agents will be responsible for the performance of both Passenger Service, and Ramp Agent positions.
Passenger Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations and commissary duties as required.
Essential Duties and Responsibilities:
The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude.
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats.
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate.
Ensures FAA, Airline, and airport regulations are followed.
Enforces safety/security measures and protects sensitive zones.
Assists Customers with special needs, i.e., Customers who need assistance in boarding.
Ad hoc assignments as requested by the Lead or Supervisor
Completing sales reports
Excellent communication skills
Able to read and write English; bilingual skills a plus.
Ability to work efficiently under time constraints.
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays.
Must be well groomed and physically fit
Other duties as assigned.
Must pass a ten (10) year background check and pre-employment drug test.
Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
Able to attend required training.
Physical Demands: Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Ramp Service Agent
General Purpose of Job:
The Ramp Service Agent is responsible for the handling of customer luggage, including loading and unloading baggage on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meet arriving flights and service departing flights, assist customers with special needs, assist customer service agents, as needed, and any other assigned duties.
Essential Duties and Responsibilities:
Perform related duties as assigned or as the situation dictates, i.e., ramp, commissary and aircraft cleaning activities.
Move luggage and co-mail of various weight and dimensions to and from aircraft and airport luggage receiving area.
Load and unload baggage, luggage, and co-mail.
Operate ground equipment, including tugs and belt loaders.
Marshal aircraft to and from gates.
Provide proper handling of baggage requiring special care.
Service aircraft lavatories.
Perform aircraft interior cleaning.
Responsible for aircraft security searches and commissary security searches.
Ensure ramp areas are safe and free of FOD and that all ground equipment is properly maintained.
Follow safety regulations which include the proper use of ground equipment and wearing proper safety items.
Able to communicate using a two-way radio.
Must be at least 18 years old.
Able to read and write English.
Physical Demands:
Must be able to work in a high-pressure environment. Must be able to carry 70-pound suitcase from the floor to 18 inches and carry 70-pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
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