Current jobs related to Ramp Service Lead Agent, MHT - Manchester - TREGO DUGAN AVIATION OF GRAND ISLAND INC

  • Line Service Shift Supervisor

    2 weeks ago

    Manchester, New Hampshire, United States Signature Flight Support Corporation Full time

    Job SummarySignature Flight Support Corporation is seeking a highly skilled and experienced Line Service Shift Supervisor to join our team at MHT. As a key member of our operations team, you will be responsible for leading and directing the activities of Line Service Technicians, ensuring the safe and efficient provision of services to general aviation...

  • Lead Agent, Passenger Service

    1 month ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job DescriptionTrego-Dugan Aviation of Grand Island Inc. is seeking a highly skilled and experienced Lead Agent, Passenger Service to join our team at Manchester Boston Regional Airport. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and efficient travel...

  • Lead Aviation Service Manager

    2 weeks ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job Title: Lead Agent, Passenger ServiceJob SummaryTrego-Dugan Aviation of Grand Island Inc. is seeking a highly skilled and experienced Lead Agent, Passenger Service to join our team at Manchester Boston Regional Airport. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Customer Service Agents,...

  • Line Service Shift Supervisor-MHT

    4 weeks ago

    Manchester, United States Signature Flight Support Corporation Full time

    Responsible for leading and directing activities of Line Service Technicians engaged in providing requested services to general aviation aircraft, crew and passengers.  May perform the same or similar functions as those assigned to the workgroup. Delegate and assign duties to qualified personnel, monitor progress and assess results. Greet, park, tow, move...

  • RN and LPN PRN Flu Vaccination Nurse

    2 weeks ago

    Manchester, New Hampshire, United States Ramp Health Full time

    About UsRamp Health is a leading provider of comprehensive healthcare solutions, dedicated to promoting health and wellness through vaccinations and biometric screening services. Established in 2002, we partner with various organizations to deliver high-quality care and achieve measurable outcomes.Job DescriptionWe are seeking experienced and compassionate...

  • Customer Service Gate Agent

    4 weeks ago

    Manchester, United States Piedmont Airlines Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Life Insurance Agent

    1 month ago

    Manchester, New Hampshire, United States Andy McMahon - State Farm Agent Full time

    Job DescriptionState Farm Insurance Agent located in Loveland, OH is seeking a motivated and career-oriented professional to join their team as an Insurance Agent. As a State Farm team member for Andy McMahon - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Customer Service Representative

    7 days ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Cross-Utilized Agent at TREGO DUGAN AVIATION of GRAND ISLAND, Inc.Key Responsibilities:Provide exceptional customer service to all passengers, including handling inquiries, completing transactions, and resolving issues in a timely and professional...

  • Customer Service Gate Agent

    3 weeks ago

    Manchester, United States Piedmont Airlines Full time

    We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Gate Agent

    1 week ago

    Manchester, United States Piedmont Airlines Full time

    We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Customer Service Gate Agent

    4 weeks ago

    Manchester, United States Piedmont Airlines, Inc Full time

    We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry-leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable...

  • Air Cargo Warehouse Agent

    4 days ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Welcome to Trego/Dugan Aviation- Cargo, where we are excited to expand into Manchester, NH and establish a new Cargo Warehouse Operation at the Manchester-Boston Regional Airport. As a Cargo Warehouse Agent, you will have the opportunity to learn about different areas of the aviation industry and develop a career path with our company.We offer a competitive...

  • Airport Station Manager

    3 months ago

    Manchester, United States Unifi Aviation, LLC Full time

    Essential Functions / Key Responsibilities   Builds partnerships with customers and sets the example for the delivery of exceptional customer service. Reviews operational and financial reports to ensure station is meeting goals and objectives and takes corrective action as required. Ensures compliance with policies and procedures, rules, standards, customer...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time

    Job SummaryTrego Dugan Aviation of Grand Island Inc is seeking a highly motivated and customer-focused individual to join our team as a Cross-Utilized Agent. This role will be responsible for providing exceptional customer service to our passengers, handling luggage, and performing ramp duties.Key ResponsibilitiesProvide total customer service to all people...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Piedmont Airlines Full time

    About the RolePiedmont Airlines is seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.Key ResponsibilitiesAssist passengers in boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs and...

  • Customer Service Representative

    1 month ago

    Manchester, New Hampshire, United States TREGO DUGAN AVIATION of GRAND ISLAND, Inc. Full time

    Job Title: Cross-Utilized AgentWe are seeking a highly motivated and customer-focused individual to join our team as a Cross-Utilized Agent. This role will involve providing exceptional service to our customers, handling customer luggage, and performing various tasks to ensure the smooth operation of our airport operations.Key Responsibilities:Provide total...

  • Customer Service Representative

    7 days ago

    Manchester, New Hampshire, United States Piedmont Airlines Full time

    We are seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department. The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight itinerary...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Piedmont Airlines Full time

    Customer Service Gate AgentWe are seeking a motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.Key Responsibilities:Assist passengers with boarding and disembarking flightsMonitor computerized passenger boardingAssist customers with special needs, including arranging for wheelchairs and...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Jean Stewart - State Farm Agent Full time

    Job DescriptionAre you looking for a career where you can make a difference in people's lives? As a State Farm Agent Team Member, you will have the opportunity to work with a dynamic team and help customers achieve their goals.ResponsibilitiesEstablish strong relationships with customers and provide them with personalized service.Use a customer-focused...

  • Customer Service Representative

    2 weeks ago

    Manchester, New Hampshire, United States Piedmont Airlines Full time

    We are seeking a highly motivated and reliable professional to join our team as a Customer Service Gate Agent in our Ground Handling Department.The primary responsibility of the position is assisting passengers with boarding the aircraft. This role monitors computerized passenger boarding, assists customers with special needs, and changes customer flight...

Ramp Service Lead Agent, MHT

4 months ago

Manchester, United States TREGO DUGAN AVIATION OF GRAND ISLAND INC Full time
Job DescriptionJob Description

Trego / Dugan Aviation has an Airline Ground Handling opportunity at the Manchester-Boston Regional Airport (MHT) for a lead ramp agent.

Lead Airline Ramp Agent

  • Must have a Valid Driver's License
  • Must pass a 10 year background check and pre-employment drug test.
  • Available to work weekends, holidays and evenings

General Purpose of Job:

Serves as a leader for daily operations of Ramp Services at MHT.

Directs, trains, and coordinates an assigned shift for ramp services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be totally committed to the importance of serving the customer and have an excellent customer service focus.

Essential Duties and Responsibilities:

  • Plans, organizes, directs, and participates in the Ramp Services operations for both contracted commercial flights and charter aircraft. Ramp Services operations include passenger check-in, security screening; baggage transfers to and from aircraft, aircraft deicing, aircraft cleaning, lavatory services, and aircraft power unit hookups.
  • Directs and trains assigned Ramp Services Agents. Training includes new employee training and on-going in-service training, including monthly compliance and yearly safety training. Maintains required training records.
  • Implements departmental policy as directed for Ramp Services operations. Advises the Ramp Services Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
  • Coordinates Ramp Services activities with air carrier personnel, station managers, and representatives of the Transportation Security Administration (TSA) as required for assigned shift.
  • Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.
  • Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
  • Maintains emergency checklists and supplies.
  • Prepares and submits verbal and written reports related to ground service activities and Ground Service Agents as required.
  • Updates Multi-User Flight Information Display System (MUFIDS) as required.
  • Coordinates communications between Airport, airline dispatch personnel and flight captain, including, but not limited to, information related to passenger manifests, weight/balance, fueling requirements, on/off times, uplift, flight release and weather packages.
  • Handles other business related responsibilities involving billing, correcting/updating payment data, collecting payments, cash handling, ordering supplies and other similar duties.

Competency/Behavioral Requirements:

  • Direct and participate in the work of daily Ramp Services activities;
  • Prepare timely written and verbal reports, training demonstrations, etc.;
  • Follow oral and written instructions;
  • Communicate effectively both verbally and in writing;
  • Deal effectively and courteously with co-workers and customers;
  • Exercise sound, independent judgment;
  • Analyze situations and problems with a results-oriented focus;
  • Resolve conflict effectively;
  • Identify and evaluate solutions, and effectively implement determined action;
  • Approach problem-solving creatively and with a team orientation;
  • Present an overall professional image;
  • Perform the essential functions of the job without posing a threat to the health and safety of others;
  • Model and promote acceptance and respect for differences among employees;
  • Perform effectively as a member of the team in carrying out both the TDA stated mission and philosophy and the TDA. client’s goals and objectives.
  • Be pleasant with others on the job and display a good-nature, cooperative attitude
  • Be reliable, responsible, and dependable, and fulfill obligations.
  • Attention to Detail
  • Maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in very difficult situations
  • Accept criticism and deal calmly and effectively with high stress situations be open to change (positive or negative) and to considerable variety in the workplace
  • Willingness to take on responsibilities and challenges
  • Be sensitive to others' needs and feelings and be understanding and helpful on the job
  • Develop one's own ways of doing things abiding by to TDA/Airline’s policies and procedures, guide oneself with little or no supervision, and depend on oneself to get things done
  • Be persistence in the face of obstacles

Physical Demands :

Performs bending, squatting, kneeling, walking, climbing, reaching from ground level to overhead; possess ability to grip objects. Must be able to push, pull, lift and carry things such as heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for the purpose of de-icing aircraft; must be able to respond to audio transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods of time.