Strategic Operations Manager

3 days ago

Phoenix, United States OpenWorks Full time
Job DescriptionJob Description

About the Company

Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.

A "Day in the Life" of the Strategic Operations Manager

A typical day for the Strategic Operations Manager involves taking complete ownership of the operational success within their designated portfolio. While the Director of Strategic Relationships focuses on managing national and crucial connections, the Strategic Operations Manager ensures an impeccable customer experience from a service delivery standpoint. Reporting directly to the VP of Strategic Operations, fostering comprehensive functional ownership across designated industries and customer segments.

Overview of Responsibilities

  • Foster and maintain service relationships with clients and key personnel.
  • Support the Director of Strategic Relationships (DSR) in business reviews and metric interpretation.
  • Collaborate with Performance teams to ensure national service level agreements (SLAs) are met.
  • Drive industry mastery and cost-effective solutions through data analysis.
  • Manage industry pricing and implement new services within the portfolio.
  • Coordinate with the POD to meet service-related SLAs.
  • Recommend and expand service lines, focusing on customer satisfaction.
  • Attend client meetings and achieve relationship targets.
  • Address client concerns promptly and conduct satisfaction surveys.
  • Monitor company performance against SLAs and address issues.
  • Ensure thorough training on OpenWorks technology platforms.
  • Work with internal departments to meet client needs effectively.
  • Assist in strategic planning and goal setting for long-term contracts.
  • Maintain professional relationships with key decision makers.
  • Represent OpenWorks with professionalism and integrity.
  • Develop Account Development Plans and Key Performance Indicators.
  • Evaluate audit results and provide operational direction.
  • Collaborate with Service Delivery to optimize work performance.
  • Travel to client locations for inspections and relationship management.
  • Manage RFPs and RFIs responses effectively.

What You'll Need to Succeed

  • Bachelor's degree preferred.
  • 5 - 8 years of progressively responsible, account management experience with at least 5 years in facility maintenance, retail, or service-related field with high customer/client contact.
  • Proactive mindset to anticipate and support changes in the business through exceptional problem-solving, analysis, organizational, and strategizing skills.
  • Ability to function effectively in a team environment within a fast-paced, diverse, and evolving corporate culture.
  • Superior verbal and written communication skills, with solid ability to write reports, business correspondence, and present content to high-level executives.
  • Proficiency in Microsoft Office programs including Word, Excel, PowerPoint, Outlook, and Project; Advanced knowledge of Excel a plus.
  • Willingness to travel and work flexible hours.

What's in it for You

  • Competitive base pay + bonus
  • Opportunity to win Annual President's Club Trip
  • Mileage reimbursement
  • Company issued laptop
  • 401k retirement savings plan with generous company match
  • Comprehensive medical, dental, vision, disability, and life insurance
  • Paid time off, paid holidays and paid volunteer time off (16 hours/yr)
  • Fitness reimbursement

OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

  • Strategic Operations Manager

    2 weeks ago

    Phoenix, United States OpenWorks Full time

    **_About the Company_** Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing...

  • Strategic Operations Manager

    2 weeks ago

    Phoenix, United States OpenWorks Full time

    Job DescriptionJob DescriptionAbout the CompanyOpenworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our...

  • Strategic Operations Associate

    5 days ago

    Phoenix, Arizona, United States Shields Health Solutions Full time

    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health CareTM, Fortune Best Workplaces for MillennialsTM & Fortune Best Workplaces for...

  • Strategic Operations Associate

    3 days ago

    Phoenix, United States Shields Health Solutions LLC Full time

    At Shields, we pride ourselves on our culture of inclusion and kindness and the difference we make in patients' lives every day. We are tremendously proud to be certified as a 'Great Place to Work' four years in a row. In 2022, we were awarded US Fortune Best Workplaces in Health Care™, Fortune Best Workplaces for Millennials™ & Fortune Best Workplaces...

  • Director of HVAC Sales and Service Operations

    4 weeks ago

    Phoenix, United States Gulfstream Strategic Placements Full time

    Job DescriptionJob DescriptionTitle: Director of HVAC Sales and Service OperationsLocation: Phoenix, ArizonaOverview: We are seeking a dynamic and experienced Commercial HVAC Service Sales Director to lead our sales and service operations in Phoenix, Arizona. The ideal candidate will be a strategic thinker with a strong background in the HVAC industry,...

  • Manager, Strategic Marketing

    4 weeks ago

    Phoenix, United States Stream Realty Full time

    Company Description ABOUT STREAM REALTY PARTNERS Founded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial real estate...

  • Strategic Account Manager

    4 weeks ago

    Phoenix, United States Ryder Full time

    Strategic Account Manager Phoenix, AZ, USAReq #8516 Monday, May 13, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal...

  • Manager, Strategic Marketing

    2 weeks ago

    Phoenix, Arizona, United States Stream Realty Full time

    Company DescriptionABOUT STREAM REALTY PARTNERSFounded in 1996, Stream Realty Partners (Stream) began with a vision. Not one focused on bricks and mortar, but with people at its foundation. With 215+ million square feet of assignments and more than $5.8 billion in annual transactions, we are one of the fastest-growing, full-service commercial real estate...

  • Strategic Account Manager

    4 weeks ago

    Phoenix, United States WESCO Full time

    As a Strategic Account Manager, you will maintain client relationships with key target accounts that have a strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and will work to resolve any issues or concerns to ensure customer satisfaction. Responsibilities: Works with the Sales team...

  • Strategic Partner Manager

    4 weeks ago

    Phoenix, United States DoorDash Full time

    About the RoleStrategic Partner Managers lead the relationship with merchant partners on an ongoing basis. You will upsell incremental services to our existing business owners. You will help their businesses accelerate to new levels, hold periodic business check-ins, improve merchant operations, troubleshoot product-related bugs, recommend marketing...

  • Strategic Account Manager

    2 weeks ago

    Phoenix, Arizona, United States Ryder Full time

    Strategic Account Manager Phoenix, AZ, USAReq #8516 Monday, May 13, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal Cardinal...

  • Manager, Strategic Sourcing_

    2 days ago

    Phoenix, United States Centuri Group, Inc. Full time

    Manager, Strategic Sourcing Date: Jul 1, 2024 Location: Phoenix, AZ, US, 85027 Company: Centuri Group, Inc. (S4) Description: Who We Are Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and the...

  • Strategic Account Manager

    3 weeks ago

    Phoenix, United States Carlisle Construction Materials (CCM) Full time

    This position is responsible for managing sales to qualified strategic account customers for Carlisle Construction Materials (CCM) with a PVC membrane focus. The individual in this role is also responsible for expanding Carlisle' building owner and national roofing contractor customer base and generating revenue through the successful addition of new...

  • Strategic Account Manager

    4 weeks ago

    Phoenix, United States Ryder Full time

    Strategic Account Manager Phoenix, AZ, USAReq #8516 Monday, May 13, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal Cardinal...

  • Manager, Strategic Sourcing

    19 hours ago

    Phoenix, United States Centuri Group, Inc. Full time

    Manager, Strategic Sourcing Date: Jul 1, 2024 Location: Phoenix, AZ, US, 85027 Company: Centuri Group, Inc. (S4) Description: Who We Are Centuri Group is comprised of a family of companies that make up a utility infrastructure enterprise, operating throughout the US and Canada, safely delivering gas, electric and utility services to our customers and...

  • Strategic Account Manager

    2 months ago

    Phoenix, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER **Job Summary**: The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal Cardinal departments. Their core focus is the preservation and growth of the...

  • Strategic Account Manager

    4 weeks ago

    Phoenix, United States Cardinal Logistics Management Full time

    AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER Job Summary: The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal Cardinal departments. Their core focus is the preservation and growth of the...

  • Strategic Account Manager

    3 weeks ago

    Phoenix, United States Cardinal Logistics Management Corporation Full time

    Phoenix, AZ, USA Req #8516 Monday, May 13, 2024 AN EQUAL OPPORTUNITY AFFIRMATIVE ACTION EMPLOYER **Job Summary**: - The Strategic Account Manager (SAM) will be responsible for wholly managing the customer interaction for each of their accounts. They are the centralized point of communication between the customer and all internal Cardinal departments....

  • Senior Strategic Account Manager

    3 weeks ago

    Phoenix, Arizona, United States WESCO Full time

    As a Senior Strategic Account Manager, you will maintain client relationships with key target accounts that have a major strategic impact on the long-term success of the organization. You will identify cross/up and repeat sales opportunities and work to resolve any issues or concerns and ensure customer satisfaction.Responsibilities: Leads the development...

  • Strategic Account Manager

    2 weeks ago

    Phoenix, United States Cornerstone Building Brands Full time

    Job DescriptionThe Strategic Account Manager is responsible for leading the development and delivery of strategic initiatives related to business growth of key strategic accounts across all Cornerstone Building Brands’ Surface Solutions product categories. This role will own the relationship for key customers in one and two step distribution, retail,...