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Customer Service Representative

1 month ago

Norwood, United States Response Inc. Full time
Job DescriptionJob Description

Our goals are simple. We want to accelerate the growth and notoriety of any brand we work with. We employ innovative techniques within a proven model that is specifically geared to provide a positive experience for consumers with each interaction. Our ability and proven track record allow for the highest possible customer acquisition rates with no sacrifice in quality. Of course, these goals are not possible without the backing of a superb team of customer-focused individuals - this is where our talented Customer Service Representatives come into play.

Team-based training sessions ensure that each person in our company has the opportunity to learn from our top representatives. Specialized training will prepare individuals to work with customers to provide a unique and pleasant sales experience, which fosters the acquisition of quality customers and long-term customer loyalty. We dedicate all of our resources to bringing out the best in human potential while fostering solid relationships with our team members, customers, and clients. Our mission revolves around generating client, company, and customer solutions that improve life for everyone.

Responsibilities:

  • Provide information about the products and services to existing and potential customers
  • Troubleshoot and resolve customer issues and concerns, escalating when necessary
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Foster a top-notch customer experience that elevates the brand 

Requirements:

  • Previous experience in customer service, sales, or other related fields
  • Ability to build rapport with clients
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
  • Desire to participate in professional development and take on new responsibilities
  • Self-motivated and comfortable working both independently and as part of a team

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