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Training Program Manager

2 months ago

Houston, United States MetroNational Full time
Job DescriptionJob DescriptionDescription:

Summary

The Security Training Program Manager (Training Manager) will provide training support to the Memorial City Security Department by developing, implementing, and managing comprehensive safety and security education and training programs for all Security Ambassadors. The Training Manager will report directly to the Director of Training & Compliance (DTC) and will work with cross-functional team to identify training needs, design engaging training materials, develop training plans, and deliver effective training sessions while using a diverse array of teaching strategies and instructional models to enhance employee skills, knowledge, and performance.


Essential Duties and Responsibilities:

  • Collaborate with the Director of Training & Compliance, Security Leadership, and other key stakeholders in designing and implementing comprehensive training programs ensuring each are engaging, interactive, and reflective of the latest industry practices and trends.
  • Compares individual knowledge and skills with job standards, and identifies objectives to meet academic, vocational, technical, and MetroNational standards.
  • Assist in managing and leading through departmental and organizational change, particularly in adapting training programs to meet the shifting needs of MetroNational and its employees.
  • Deliver effective training sessions in various formats as required/directed (Instructor Led, Hybrid, and Virtual/Webinar) ensuring high levels of engagement through diverse instructional techniques for each format to enhance security awareness and knowledge.
  • Coordinate with cross-functional teams and stakeholders at all levels to ensure training aligns with MetroNational goals, guest service standards, core values, and compliance standards.
  • Work with the Director of Training & Compliance in maintaining, managing, and processing the MetroNational LMS platform including but not limited to the department’s learning and development activities, training records, etc.
  • Strategically plan with the Security Schedule Coordinator in scheduling training events and sessions to ensure effective use of resources while minimizing unnecessary overtime and not compromising integrity and value of training subjects.
  • Work with the Director of Training & Compliance and members of the MNCares team to conduct New Hire Orientations for new Security Ambassadors.
  • Collaborates with key leadership in the development of short and long-range goals for the planning of education and training courses and programs consistent with operational demands and requirements.
  • Maintains current knowledge of site requirements, Security Ambassador training, applicable industrial standards, best practices, and regulations for local, state, and federal levels.
  • Evaluates and validates programs and instruction through evaluations and surveys and provides recommendations to correct deficiencies.
  • Conduct ongoing training needs assessment to determine the most cost-effective method(s) to deliver training and recommend the instructional design, method, media, and resource needs, including revisions, to enhance and improve training initiatives.
  • Creates materials such as exams, quizzes, and other tests to measure individual abilities, comprehension, and knowledge retainment while maintaining standards in managing and upholding the integrity of testing materials and procedures.
  • Coordinate with the Security Manager – Administration to ensure Texas Private Security Bureau (TxPSB) licensing is maintained and required training standards are met.
  • Manage inventory of training resources (i.e., books, supplies, etc.) ensuring readiness for all training activities in addition to records of training session or event attendance, withdrawals, completions, and costs.
  • Maintains liaison with vendors and outside agencies with training activities, scheduling, or supporting training requirements.
  • Other duties as assigned, performed in an effective, timely and professional manner.
Requirements:


Education and Required Experience

  • Bachelor’s degree is required with a degree focus in Education and Training, Learning and Development, Human Resources, or Organizational Development.
  • Minimum of 5 years of previous experience in a training management, coordinator, or facilitator role, ideally within a security-focused and guest/customer service environment.
  • Minimum of 2-4 years of proficiency in project management, instructional system design (ISD), developing and managing eLearning, hybrid, and in-person courses, and curriculums.
  • A working knowledge in security operations, administration, asset protection, site management, and other related industrial areas to retail and office settings is preferred.
  • Proven experience and track record in technical problem solving, timely decision making with schedule demands, changes, etc.
  • Strong analytical skills, ability to read, analyze, and interpret general technical procedures or government regulations.
  • Instructor certifications or other certifications are preferred such as CPR/First Aid/AED, Workplace Violence De-Escalation (i.e., MOAB, TEAMS, CPI, etc.), Defensive tactics, Practical Driver Training, Texas Department of Public Safety (DPS) Instructor.

Skills, Qualifications and Other Requirements

  • Proven administrative, management and leadership abilities to include reliability in maintaining confidentiality of work practices, information, etc.
  • Pass any assigned local, state, or industrial-required training or qualification(s) for licensing as required/directed.
  • A demonstrated ability to manage multiple tasks and assignments to achieve desired outcomes within established time schedules, problem solving, to work well with others, and to function calmly and effectively.
  • Demonstrated ability to develop and implement training programs that prepare employees for potential crises and enhance organizational resilience.
  • Strong background in use of multi-media and programs to create training content, publications, courses, etc. such as Articulate, Canva, Adobe Creative Cloud products.
  • Demonstrated advanced knowledge and proficiency in Microsoft Office suite products including MS Word, Excel, PowerPoint, Outlook, and Teams.
  • Strong background in knowledge of and management of Learning Management Systems (LMS), virtual classroom software, and other education/training technologies.
  • Versed in industrial-specific standards and the legal, regulatory, and compliance requirements for security and training.
  • Exceptional public speaking and presentation skills with the ability to engage and motivate diverse audiences.
  • Ability to assess and evaluate situations effectively along in a professional manner
  • Strong, effective writing, verbal, and digital/electronic communication skills.
  • Be self-motivated, team-player, and results driven – assumes personal responsibility for achieving goals

About MetroNational


MetroNational is a privately held real estate investment, development, and management company headquartered in Houston, Texas. Each MetroNational property, spanning office, retail, restaurant, hospitality, and healthcare, fully integrates MetroNational’s best of class philosophy, providing the highest quality and enduring value. The company, which was founded in 1954, owns and manages more than 10 million square feet of commercial real estate properties primarily located in Greater Houston.


The cornerstones of its business philosophy are teamwork, loyalty, integrity, and professionalism, which have led to winning several awards:

· Houston Chronicle Top Work Places

· Houston Business Journal Healthiest Employers

· Houston Business Journal Best Places To Work

· Cigna Well-Being Award

· American Heart Association Fit-Friendly Worksite

· Mother-Friendly Worksite


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