Manager, Nursing Professional Development

Located in Largo in the heart of Prince George’s County, our new state-of-the-art regional medical center (UM Capital Region Medical Center) will provide improved access to primary and ambulatory care services, and serve as a tertiary care center for critically ill patients. In addition, our new space will allow us to expand our offerings as a community partner to help improve the health status of Prince George’s County residents.

POSITION SUMMARY:

Under the general direction of the Director Professional Practice, the Manager, Nursing Professional Development is accountable and responsible for supervising and supporting nursing professional development and nursing outcome management for the health system. Creates infrastructure to ensure access to support, resources, information and opportunities for growth and learning for all levels of nursing. Oversees and ensures effective and innovative recruitment and retention strategies through implementation of best practices and innovation for transition of nursing into the workforce, shared governance, mentoring, precepting, succession planning, rewards and recognition, publication, achieving nursing excellence, and lifelong learning of nurses and nursing services personnel. Participates in the development and application of the standards of care within the system, in an effort to deliver high quality, cost-effective health care through the provision of expert leadership and outcomes management for nursing quality improvement within UM Capital Region Health. Is an expert in managing the collection, analysis, review, and reporting of clinical outcomes. Serves as change agent and expert to foster collaborative relationships with interdisciplinary groups, the education department, nursing services and unit based leadership to meet improvement around clinical outcomes, organizational goals, and department goals. Supports all nursing services across system in response to regulatory, quality, organizational, and nursing service learning needs through expertise in curriculum design and innovative professional development strategies. Facilitates professional development outcome management to support the nursing strategic plan, nursing goals and organizational goals. Role models and demonstrates standards of service excellence and patient and family centeredness in all interactions with patients, families and the health care team.

Principal Duties:

1. Manages and leads the development and implementation of strategies to strengthen the launch, delivery, maintenance, assessment and growth of professional development programs for improved outcomes for nursing quality, patient experience and workforce.
2. Leads the development and implementation of clinical education strategies to improve performance outcomes for nursing quality, patient experience and workforce.
3. Fosters an environment designed to advance nurses and nursing service personnel in critical thinking, understanding and clinical application of nursing scope, standards, guidelines and polices; professional practice behaviors; nurse sensitive outcomes; evidence based practice, and knowledge to clinical practice.
4. Evaluates nursing department performance in supporting the development of highly competent nursing services personnel and creating a culture of life-long learning.
5. Develops learning-centered education strategies based on learning needs of clinical nurse educators and nursing/nursing services personnel to achieve unit, department, division and organization goals.
6. Serves as a resource and collaborates across the system with interdisciplinary groups in support of achieving professional development to align with the system and nursing strategic plan, mission, vision, and values.
7. Fosters an environment of innovative education and learning strategies for learner engagement and advancement in professional development.
8. Promotes innovation for the professional development of nursing through the use of technology, simulation and additional strategies.
9. Leads the annual and ongoing educational needs assessment, implementation of multi-modal education strategies, and evaluates effectiveness based on desired outcomes for nursing services.
10. Develops and delivers programs for the advancement of informal/formal nursing leadership advancement (Professional Advancement Model, charge nurse, Clinical Nurse Supervisor, Manager, etc.) for competency, growth and succession planning.
11. Supports strategies for the advancement of nursing through formal nursing education and professional nursing specialty certifications.
12. Supports professional development of all roles of nurses and nursing services personnel through professional development activities to support professional advancement model, precepting, mentoring, and coaching.
13. Facilitates opportunities for non-nurses to advance in a nursing career through internal and community programs.
14. Manages human resources in ensuring systems are in place to provide for development needs of clinical nurse educators and nursing/nursing services.
15. Performs related work as assigned.

Customer Service: 
1. Greets customers in courteous, friendly, respectful and professional manner at all times, including maintaining eye contact when appropriate.
2. Follows communication protocols to both internal and external customers, including introducing him/herself with job title and experience, asking open ended questions, such as “How may I be of help to you?” using the customer’s name as soon as it is learned.
3. Responds promptly and appropriately to customer questions/concerns/complaints and attempts immediate resolution.
4. Keeps customer’s information confidential, including public places such as elevators or the cafeteria.
5. Provides assistance and offers help immediately, including finding someone else to meet the request, if unable to do so him/herself. Introduce other staff to customers when a hand-off occurs and explain that the person will provide excellent service.
6. Demonstrates commitment to excellent service recovery when a customer’s expectations have not been met. 

Commitment to Co-Workers: 
1. Offers assistance to colleagues and other departments when needed.
Takes responsibility for solving problems regardless of origin; completes assignments, and respects deadlines.
3. Resolves conflict directly with colleagues and seeks assistance from others if the issue cannot be resolved. Refrains from criticism in public.
4. Mindful and respectful of others’ time and schedules. Attends meetings on time and communicates any absences.
5. Provides co-workers with a status report for continuity of workflow when planning to be out of the office, off the unit, or away from the department.

Communication Etiquette: 
1. Respectful, courteous and professional in all forms of communication and follows facility’s service communication protocol in all interactions.
2. Refrains from use of personal cell phone in patient care areas and keeps usage to a minimum at all other times while on duty.
3. Does not text or use e-mail during meetings (except for exigent or emergency situations).
4. Limits use of business cell phone during meetings (remain on vibrate and/or calls go to voicemail).
5. Makes every effort to answer telephone calls within three rings, introducing him/her, department and title (if appropriate). Asks permission before placing the caller on hold or using the speakerphone. If caller is transferred, gives the caller the extension number of the person he or she is being transferred to. Offers further assistance to the caller upon completing the conversation.
6. Maintains an appropriate voicemail message and when away from the office has an out-of-office email message that is brief, current, and includes name and department and offers the caller options if possible.
7. Returns email and voicemail messages promptly but no later than within one business day (24 hours).
8. Always mindful of voice and language in public.

Self-Management:
1. Reports to work appropriately groomed and in compliance with the Hospital’s dress code. Wears identification badge at all times at chest level and facing outwards so identification is clearly visible.
2. Complete all assignments within deadlines or negotiates alternative actions and time frames in order to achieve desired outcomes. 
3. Completes mandatory, annual education and competency requirements. 
4. Follows DHS safety, infection control and employee health standards. 
5. Demonstrates responsibility for personal growth, development and professional knowledge and competency.
6. Adhere to all DHS and department policies and procedures, including Code of Conduct and professional behavior standards. Does not exceed Hospital guidelines in reference to attendance, punctuality, and use of sick and unplanned absences. Provides notification of absences, lateness and vacation requests according to department guidelines. Respects length of time for lunch and break times. 
7. Reviews, signs, and adheres to DHS and/or departmental confidentiality statement.

For Supervisory Positions Only
This position supervises jobs that are:

• Service
• Professional

Supervisory responsibilities typically include:

• Evaluating Job Performance
• Directing/Assigning/Reviewing Work
• Interviewing/Hiring
• Training/Developing
• Scheduling – Work/Time Off
• Coaching/Mentoring

Licensure/Certification/Registration

Required: Registered Nurse. Nursing certification.

Life Support Certification: (Check all that apply)

• Basic Life Support – Health Care Provider (BLS-HCP)

Education/Knowledge

• Attained Level: Master’s degree from an accredited college or university in Nursing.
• Completed Course Work/Program: Master’s degree from an accredited college or university in Nursing.

Applicable Experience

Required Minimum Experience/Qualifications:

• Experience (years): Required: 5-7 Years Preferred: 7+
• Experience (describe required & preferred):
  • At least five years of experience in healthcare with increasingly complex leadership and professional development experience demonstrated. Demonstrated understanding of expertise in professional development for the advancement of nursing competence, professional practice, life-long learning across all roles and settings in nursing. Experience required with the assessment of learning needs and implementation of learning programs for all levels to include nursing leadership for succession planning. Requires detailed knowledge of clinical nursing practice, nursing theories, ethical principles, educational modalities, evidence-based practice, research, and patient care in terms of practices and theories to serve as consultant or educator across the system and nursing roles. Demonstrates strong interpersonal skills and relationships with all levels of hospital and medical staff. Demonstrates positive working relationships, group leadership and presentation skills.

Technical/Clinical Skills 
Microsoft Office Suite Skill Level 

• Word: Intermediate
• Excel: Intermediate
• PowerPoint: Intermediate
• Access: Intermediate

Working knowledge of ICD-9 (Medical Coding)
Basic knowledge and working experience with Medical Terminology

Communication Skills & Abilities
Select highest applicable level:

• Advanced Skills Represent Hospital/Company
• Bilingual: Required 
   

Problem Solving/Analytical Skills & Abilities
Highly complex problems requiring the application of scientific or technical principles, theories and concepts and in-depth, experience-based, cross-functional knowledge.

Level of Supervision Required 
Must be able to work independently with minimal supervision.

Contacts Inside & Outside Facility/Corporation
Contacts, within or outside the Company, as a Company representative in a specialized area of knowledge or technical field. Requires considerable tact and discretion, and some persuasion to obtain approvals, consent and action.

Other:
Business Travel Outside of Region 

• Several Times a Year

Working Conditions

• Lifting and/or carrying objects weighing 21 to 50 pounds
• Pushing and/or pulling non-motorized equipment (e.g., stretchers, supply carts, mops) weighing 20 to 50 pounds.
• Stooping and bending
• Reaching and grasping objects
• Grasping and fine manipulation with hands
• Using a keyboard to interact with computer system
• Proofreading and/or reviewing documents
• Sitting for extended periods of time
• Ability to communicate verbally
• Color Vision
• Ability to hear

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