![Q - Center](https://media.trabajo.org/img/noimg.jpg)
System Administrator
1 month ago
- Paid time off
- 401(K) with employer match
- Holiday Pay
- Medical, Dental and Vision Insurance with Wellness Credits
- Employee Assistance Program
- Basic Life, AD&D
- Disability Benefits
- Employee Meals
- Bachelor's Degree: Computer Science, Engineering, Information Technology, MIS, or related field.
- Advanced understanding of the Microsoft Technology Stack: Exchange/email, M365, Active Directory/Entra, VMWare (vSphere), Intune, Teams, SharePoint, Defender, and Group Policy management.
- Knowledge of operating systems, enterprise backup / recovery procedures, and system performance-monitoring tools.
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates
- Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
- Maximize financial performance while upholding quality standards and maximizing levels of associate and guest satisfaction.
- Maintain Q Center Standard Operating Procedures regarding Purchase Orders in Birchstreet.
- Define and implement department objectives and standard operating procedures.
- Keep immediate supervisor fully informed of all problems or matters requiring their attention.
- Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
- Ensure overall guest satisfaction.
- Provide operational and troubleshooting support for the Microsoft Technology Stack: M365, Active Directory, and Group Policy management.
- Ability to perform upgrades, patching, installations, and configuration changes corporate equipment.
- Perform certificate management within the technical landscape with IT stakeholders.
- Provide technical support to end-users and resolve hardware/software-related issues in a timely manner.
- Administering maintenance of current systems and transitioning to new solutions/tools including both hardware/software upgrade
- Manage computer inventory, builds, and installation/patching assignments.
- Proactively install/configure servers and workstations keeping documentation and policies up to date / active.
- Create and manage system permissions and user accounts.
- Perform regular security tests and security monitoring.
- Maintain hardware, network file shares, and application software systems.
- Analyze system logs and identifying potential issues with computer systems.
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