Service Advisor

2 months ago

Topeka, United States Capital City Nissan of Topeka Full time
Job DescriptionJob DescriptionJob Description: Service AdvisorReady to Rev Up Your Career?

Are you passionate about cars, love working with people, and ready to make every customer's day? If you’re a pro at providing top-notch service and thrive in a dynamic environment, then buckle up and join our team as a service advisor �✨

Qualifications
  • Licenses: Valid Driver's License and other relevant licenses.
  • Special Skills: Preferred 1 year of experience as a Technician.
  • Communication: Stellar communication skills are a must
  • Appearance: Professional and personable appearance.
  • Standards: Ability to meet our production and quality standards.

Benefits:

  • Competitive salary and commission structure
  • Health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays
  • Employee discounts on vehicles and services
  • Continuous training and professional development
  • Opportunities for career advancement
  • Friendly and supportive work environment
  • Flexible work schedules
  • Performance bonuses and incentives
  • Employee recognition programs
  • Team-building events and activities
  • Wellness programs and gym membership discounts
  • Modern and well-equipped facilities
  • Access to the latest Nissan models and technologyPhysical Requirements
    • Surroundings:
      • Spend time both outdoors in various weather conditions and indoors in air-conditioned comfort.
    • Activity:
      • Regularly sitting, standing, walking, bending, twisting, stooping, kneeling, squatting, and lifting.
      • Occasionally lifting over 50 lbs.
      • Reaching/lifting overhead, climbing stairs, repetitive hand/finger movements, and grasping/grabbing with hands.
      • Regularly pushing and pulling.
    ExpectationsGeneral Expectations
    • Customer Focus: Dedicate yourself to ensuring customer satisfaction.
    • Problem Solver: Ask questions, listen actively, and determine management, production, and quality requirements.
    • Meeting Maven: Attend company meetings every Thursday at 2:30 PM. Bring your ideas and any issues.
    • Follow-Up Guru: Maintain a system that ensures you follow through with assigned projects.
    • Goal Setter: Establish and achieve personal performance goals aligned with company standards.
    • Self-Reviewer: Analyze your actions daily, weekly, monthly, and yearly to improve efficiency and effectiveness.
    • Tech-Savvy: Stay updated on industry terminology and technological changes in products and services.
    • Legal Eagle: Know and comply with federal, state, and local business regulations.
    • Team Player: Follow supervisors' lawful directions, understand and follow work rules, and engage in performance management.
    • Positive Influence: Interact well with others and boost employee morale.
    • Confidentiality: Uphold the company's non-disclosure and confidentiality policies.
    • Flexibility: Be ready to work evenings, weekends, and holidays as needed.
    Job-Specific Expectations
    • Sales Savvy: Sell dealership products and services to every customer through various channels, regardless of their service needs.
    • Goal-Oriented: Work with the Service Manager to set and meet sales quotas and goals, focusing on Repair Order dollars and sales penetration.
    • Product Pro: Introduce and sell non-warranty and pre-paid service plan products.
    • Efficient Time Manager: Utilize time effectively to meet customer needs and solicit sales.
    • Procedure Follower: Consistently use established procedures for warranty items and paperwork.
    • Tech Mastery: Use and stay updated with the computerized system to meet profit goals.
    • Prospect Developer: Actively seek and develop new sales prospects.
    • Demonstrator: Show customers the benefits of our products and services compared to other brands and dealerships.
    • Cross-Seller: Effectively cross-sell accessories, parts, repair services, and miscellaneous offerings.
    • Customer First: Be polite and friendly, greet customers promptly, and consistently follow the sales process.
    • Qualifier: Verify customers' qualifications for their wants, needs, and ability to buy.
    • Complaint Handler: Deal with complaints empathetically and pleasantly to increase customer satisfaction and loyalty.
    • Consistency: Ensure customers receive consistent treatment by following documented procedures.
    • Telephone Etiquette: Conduct courteous and prompt telephone transactions.
    • Quotation Expert: Utilize a consistent quotation process for sales.
    • Follow-Up Specialist: Contact customers regularly to promote additional sales and satisfaction.
    • Cost Communicator: Determine costs and completion dates, and communicate expected repair times to customers.
    • Efficiency Analyzer: Analyze progress to maximize efficiency and maintain high-quality repairs.
    • Resource Utilizer: Delegate jobs to technicians appropriately, considering skill levels and resources.
    • Parts Expert: Ascertain correct part numbers on repair orders and assist the parts department as needed.
    • Accurate Diagnostician: Diagnose problems accurately and describe them correctly on repair orders.
    • Service Department Collaborator: Work with the Service Manager to maintain an effective and proficient Service Department.
    • Technician Support: Assist technicians if they have trouble completing service work.
    • Estimator: Produce accurate estimates for repairs.
    • Cashier: Provide cashier transactions when needed.
    • Warranty Pro: Adhere to procedures for timely and proficient handling of warranty items.
    • System Proficiency: Become familiar and proficient with all phases of the computer system needed for parts and service management.
    • Repair Order Specialist: Start and finalize repair orders for warranty, customer-paid, and internal repairs.
    • Supplementary Sales: Notify customers of service specials or additional needed work.
    • Prompt Notifier: Notify customers promptly about any delays, changes, or additional required work.
    • Repeat Repair Attention: Give special attention to repeat repairs to ensure issues are corrected.
    • Realistic Commitment: Do not make commitments that cannot be met and communicate with customers to keep expectations appropriate.
    Join Our Team

If you’re ready to bring your A-game, love making customers smile, and want to be part of a fantastic team, apply now and let’s drive success together �

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