Service Dispatcher

2 months ago

Richmond, United States Foster Plumbing & Heating, Inc. Full time
Job DescriptionJob DescriptionThe Service Dispatcher reports to the Service Manager, and is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Service Manager in achieving the applicable sections of the corporate strategic plan.

Benefits
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Must be available to work flexible schedule including Weekends

Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with Foster Plumbing & Heating, Inc's service technicians, suppliers, and service customers. Representative duties include:
  • Assisting the Service Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Maintaining a working relationship with the accounts receivable staff on the collection of problem accounts.
  • Coordinating the scheduling of the Parts Runner's time with the Installation Manager.
  • Cooperating with all Departments in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Service Manager.

Job Qualifications:
  • Proven experience in a customer service environment preferably in HVACR contracting, Plumbing or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR and Plumbing field, suppliers, and the hearing impaired.
  • Basic knowledge of HVACR technology and Plumbing practices.
  • Knowledge of HVACR and Plumbing -related terms.
  • Ability and initiative to work a non-standard schedule as needed.
  • Skill and ability to communicate service jobs and service contracts, in a letter, and on the phone.
  • Ability to assist technicians scheduled for call duty in delivery of prompt, efficient service to after-hours customers.
  • Current Virginia drivers license with a 'clean' driving record.
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