We have other current jobs related to this field that you can find below

  • Customer Success Onboarding Specialist

    6 days ago

    Austin, Texas, United States Airtable Full time

    About AirtableAt Airtable, we are dedicated to how our platform democratizes software development and empowers teams to create applications that enhance their organization and drive results—without the need for coding. Role OverviewAs a Customer Success Onboarding Specialist, you will engage with a diverse array of innovative clients across our Mid Market...

  • Head of Customer Success Engineering

    1 month ago

    Austin, United States Sevco Security Full time

    Who We Are: Sevco Security is the Security Asset Intelligence Platform for Enterprises. Our cloud-native platform continuously aggregates and correlates multiple sources of information to deliver a real-time unified asset inventory, while uniquely generating telemetry to capture changes over time for Security and IT teams. Our team is experienced and...

  • Onboarding Analyst

    3 weeks ago

    Austin, United States HYROS Full time

    Job DescriptionJob DescriptionHYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising this would be a great long-term fit for you with tons of growth potential.Our...

  • Onboarding Analyst

    3 months ago

    Austin, United States HYROS Full time

    Job DescriptionJob DescriptionHYROS is looking to hire 2 onboarding analysts at our company who have a history of working in marketing-related companies.If you have strong technical and problem-solving skills, used marketing software, or worked with any type of paid advertising this would be a great long-term fit for you with tons of growth potential.Our...

  • Client Onboarding Coordinator

    6 days ago

    Austin, Texas, United States Archer Systems, LLC Full time

    Position Overview:This role is integral to the successful integration of new clients and mass tort initiatives across all service lines at ARCHER Systems. The Client Onboarding Coordinator will collaborate closely with clients, remote sales personnel, and operational teams to ensure that new projects are efficiently and accurately initiated.Key...

  • Client Onboarding Manager

    3 days ago

    Austin, United States US001 Marsh USA LLC Full time

    Description: What can you expect? With responsibility for a team of client onboarding and client contract analysts, this Manager will lead the day-to-day operation of the onboarding function in the geography, and partner directly with the Global and Regional Head of Client Onboarding and other business stakeholders to grow and evolve the client...

  • Head of Customer Success

    2 months ago

    Austin, United States Method Products Full time

    Meet Method We built Method to propel consumer finance into the next decade. Method’s APIs are redefining financial connectivity with real-time, read-write, and frictionless access to all consumer liability data with integrated payment rails. The composability of our APIs and robust integrations into 10,000+ financial institutions allows lenders, fintechs,...

  • Customer Onboarding Manager

    1 month ago

    Austin, United States DeepL GmbH Full time

    Hybrid Austin, Texas, United States Meet DeepL DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+...

  • Head of Customer Success

    1 month ago

    Austin, United States Zowta, LLC Full time

    Head of Customer Success - SaaS About Us: ShipperHQ is headquartered in Austin, TX making a big impact in the e-commerce shipping space. Founded in 2009, we are a premier supplier of shipping software for e-commerce sites, selling to both SMB and Enterprise customers. We have 50+ team members spread across the US, UK, Canada, India and Australia. 30+ members...

  • Head of Customer Success

    6 days ago

    Austin, Texas, United States OpsLock Inc Full time

    Director of Customer ExperienceRemote OpportunityFull-Time PositionFocus on Customer ExperienceOpslock Inc is committed to improving workplace safety through cutting-edge technological solutions. Our approach is distinct from conventional safety software, as we prioritize proactive measures to avert workplace risks.We are in search of a proactive Director of...

  • Head of Customer Success

    23 hours ago

    Austin, Texas, United States OpsLock Inc Full time

    Director of Customer ExperienceRemote OpportunityFull-Time PositionFocus on Customer ExperienceOpsLock Inc is committed to improving workplace safety through cutting-edge technological solutions. Unlike conventional safety management software, OpsLock emphasizes proactive measures to avert workplace risks.We are in search of a motivated Director of Customer...

  • Head Chef

    6 days ago

    Austin, Texas, United States ABA Full time

    Brand: Brand Logo: About Us: Aba is a culinary destination that embraces a lighter cooking style influenced by Mediterranean flavors, drawing inspiration from regions such as Israel, Lebanon, Turkey, and Greece.Position Overview: Aba Austin is seeking a Head Chef with a minimum of 4 years of experience in a high-volume, full-service restaurant environment....

  • Head Chef

    6 days ago

    Austin, Texas, United States ABA Full time

    Brand: Brand Logo: About Us: Aba, a vibrant culinary destination, embodies Chef Partner CJ Jacobson's innovative approach to cuisine, drawing inspiration from the Mediterranean regions of Israel, Lebanon, Turkey, and Greece.Position Overview: Aba Austin is seeking a Head Chef with a minimum of 4 years of experience in a high-volume, full-service dining...

  • Head of Customer Experience, North America

    2 months ago

    Austin, Texas, United States Brevo Full time

    Collaboration and innovation, while staying humbly open is at the root of our identity. Brevo, formerly known as Sendinblue, is the leading Customer Relationship Management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey...

  • Head of People Business Strategy

    6 days ago

    Austin, Texas, United States DigitalOcean Full time

    Role OverviewAs the Head of People Business Strategy, you will collaborate closely with our global leadership and People team, serving as a vital advocate and resource for your designated client groups.Key ResponsibilitiesDevelop strategic initiatives aligned with business objectives to enhance staffing, onboarding, and employee development.Implement...

  • Technical Onboarding Specialist

    17 hours ago

    Austin, Texas, United States American Express Global Business Travel Full time

    About American Express Global Business TravelAt Amex GBT, we believe in the transformative power of travel and its potential to create positive change. Our culture is built on collaboration and inclusivity, where every voice is valued and every colleague is empowered to make a difference.Role Overview:As a Technical Customer Onboarding Manager, you will be...

  • Head of Talent Acquisition

    3 weeks ago

    Austin, United States augmentjobs Full time

    Job DescriptionJob DescriptionJob Title: Head of Talent AcquisitionJob Summary: The Head of Talent Acquisition is a strategic leadership role responsible for developing and executing the company's talent acquisition strategy. This position involves overseeing the entire recruitment process, building a strong employer brand, and ensuring the company...

  • Client Onboarding Specialist SaaS

    4 weeks ago

    austin, United States Breakthrough Full time

    (This is a Remote role) Breakthrough is the leading patient demand platform for conservative care practices looking for consistent, predictable revenue growth. Every month, the platform generates over $5M in patient revenue for practices Nationwide. Practices today are competing with a healthcare system that has set them up to fail. Medications and invasive...

  • Head of Product Operations

    6 days ago

    Austin, Texas, United States Procore Technologies Full time

    Job OverviewWe are seeking a Head of Product Operations to establish a strong foundation for excellence in product management at Procore Technologies. Our approach to Product Management emphasizes transparency in stakeholder interactions, agility in our iterative processes, and ambitious goals that drive our success. This often requires us to continuously...

  • Customer Success Manager

    4 weeks ago

    Austin, United States Concord Full time

    Concord (noun) con·cord | a state of agreement; harmony With $47M in funding, Concord is the #1 Contract Management Platform for Small & Medium Businesses. Used by thousands of companies across the world including Discord, Warby Parker, and Glossier, Concord is more than just e-signing. From drafting and internal approvals, online negotiation, contract...

Head of Customer Onboarding

2 months ago

Austin, United States ROLLER Full time
Job DescriptionJob DescriptionAbout ROLLER

ROLLER is a global software-as-a-service company designed to help businesses in the leisure and attractions industry operate more efficiently and deliver great guest experiences. ROLLER helps its customers offer amazing guest experiences through a full suite of venue management features. We are a fast-growing global company with customers in over 30 countries and a wide array of industries like theme parks, museums, zoos, trampoline parks, water parks, aquariums, and wake parks - to name a few

At the heart of ROLLER is our team - which consists of 150+ highly energetic, driven, intelligent, and humble professionals, all contributing to help build a great and enduring business. We truly believe that the sky's the limit for us, and we are well on our way toward becoming a global success story. But most of all, we love what we do, have a great time doing it, and are looking for like-minded people to join us on this amazing journey

About the Role

We are seeking an innovative, experienced, strategic, and highly effective leader to join our team as Head of Customer Onboarding & Training to manage the technical implementation, platform configuration and integrations for new customers. The Customer Training & Implementation team is also responsible for preparing and training our customers to leverage all of the features in our software offering, from booking management, marketing, to setting up point of sale software and hardware.

The ideal candidate will have a strong background in customer onboarding and training, with specific experience managing an organization that implements software ing with prior experience leading an onboarding or implementation function for a highly technical product. You will have had experience designing and implementing effective processes at scale and developing omni-channel training programs (e.g.; webinars; 1:1 zoom calls; in person; etc.). With a minimum of 10 years of hands-on experience in the customer success domain, including at least 5 years in a leadership capacity, the successful candidate will play a critical role in ensuring all of our customers begin their journey with ROLLER with a successful implementation.

What You'll Do
  • Strategic Leadership: Develop and execute a strategic vision for the customer training & implementation organization, aligning with the overall company objectives.
  • Process Design: Design and implement efficient and scalable processes to not only implement ROLLER, but train technical and non-technical users on how to use, manage and maintain the ROLLER platform.
  • Ongoing Customer Training: Create ongoing training programs that help to drive future product adoption and deflect support tickets.
  • Continuous Improvement: Improve productivity by highlighting deficiencies and recommending changes to tools, processes, reporting and employee engagement.
  • Develop a Performance Based Culture: Drive a culture of execution and speed to deployment, while maintaining the highest level of quality and customer service.
  • Customer Experience Optimization: Drive initiatives to enhance the overall customer experience through effective customer interactions and operations.
  • Technical Expertise: Develop a team of technical experts through hiring and ongoing training of staff to ensure they are the most knowledgeable resources in ROLLER.
  • Cross-Functional Collaboration: Collaborate with other departments to ensure a seamless flow of information and feedback, contributing to continuous improvement.
  • Product Alignment: Establish a process with the Product Organization to provide feedback from prior implementation engagements and also ensure your team and processes are up to date on all new features in the roadmap.

About You

You are an entrepreneurial and innovative leader with a proven track record of success in customer success, customer support and or onboarding operations. With a minimum of 5 years of implementation or onboarding experience, including at least 5 years in a leadership role overseeing customer success or onboarding organizations, you bring a wealth of knowledge to the table. Your strategic mindset allows you to develop and execute a vision for the customer training and implementation organization that aligns seamlessly with the overall company objectives. Your expertise lies in designing and implementing efficient processes to address both technical and non-technical customer profiles.

  • You bring 10+ years of customer success, customer support and /or onboarding experience.
  • 5+ years in a people leadership role overseeing global customer success organizations.
  • Proven track record of designing and implementing onboarding and implementation processes for technical products.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Experience in developing customer facing training programs.

Perks
  • Attractive compensation package and benefits.
  • You get to work on a category-leading product that customers love in a fun, high-growth industry Check our Capterra and G2 reviews.
  • 20 days of paid time off (PTO), 10 sick days, and 13 paid US holidays.
  • 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate).
  • 16 weeks paid Parental leave for primary carers and 4 weeks paid Parental leave for secondary carers.
  • Free Medical Insurance.
  • 401(k) Plan with a 100% match on contributions up to 5%.
  • Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns... you name it. We're willing to make it happen
  • Team member Assistance Program to proactively support our team's health and well-being, access to coaching, education modules, weekly webinars, and more.
  • Highly flexible work environment with an All Access pass to WeWork, depending on your location.
  • Work with a driven, fun, and switched-on team that likes to raise the bar in all we do.
  • Individual learning and development budget plus genuine career growth opportunities as we continue to expand

What You Can Expect
  1. Initial call with our Talent Acquisition Manager
    You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
  2. Interview with the Hiring Manager
    You'll get to meet with the hiring manager to learn more about the role & ROLLER whilst also talking through your experience in more detail.
  3. Loop Interviews
    This is where you will get to meet our wider ROLLER team to do a 'vibe check' on us to make sure our culture & vibe meet what you are looking for
  4. Offer
    If all lights are green and the fit feel right, we'll conduct reference checks and you'll receive an offer to join

Successful applicants will be required to complete a background check (including criminal history) prior to commencement of employment