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Customer Onboarding Manager
3 months ago
Hybrid Austin, Texas, United States Meet DeepL DeepL, Europe's leading AI company since 2017, is dedicated to breaking down language barriers and bringing cultures closer together. Our expertise in AI and neural networks has enabled us to create cutting-edge communication technologies for businesses, including the acclaimed DeepL Translator which offers 30+ languages, and DeepL Write, our AI writing companion. Our core offering includes a suite of products and tools made for businesses to communicate more effectively, both internally and with their customers around the globe. We are backed by world-class investors including Benchmark, Bessemer Venture Partners, IVP, Atomico, btov, and WiL. Headquartered in Cologne, Germany, we're using this new funding and momentum to expand both our technology and our international presence with our official launch into the US market. Our goal is to become the global leader in Language AI and build products that help drive better communication, drive connection, and make real-life impact. To do that, we need talented people, like you, who want to be a part of this exciting journey. If you're ready to work with a dynamic team and build your career in the fast-moving AI space, DeepL is your destination. What sets us apart We are committed to innovation and to a nurturing work environment. Founded by developers and researchers, we spend a lot of time actively reviewing the latest trends in generative AI and software engineering. Known for pioneering AI technologies, we dive deep into cutting-edge research to create not only translations, but advanced language solutions. Combining our use of modern technology, comprehensive employee benefits with our open and welcoming work culture is what sets us apart. When we tell people about DeepL as an employer, the reactions are overwhelmingly positive. Maybe it's because of the products that have helped countless people worldwide, or maybe it's because of our shared goal of improving communication for individuals and businesses worldwide. What we're certain of is this: being part of DeepL means joining a team committed to innovation and the well-being of its employees. Meet the team behind this journey As a Customer Onboarding Manager, you will be responsible for getting customers live with DeepL products and services, for both new and existing clients. You will ensure that customers are quickly able to realize the benefits of DeepL products by leading them through a tailored implementation plan. You’ll manage complex projects, facilitate strategic customer conversations, and collaborate cross-functionally to set up customers for success. Additionally, you will help improve the onboarding process and experience, and work with key internal teams to enhance our systems. The ideal candidate will have a proactive and energetic attitude with the desire to be a key player on a high profile, solutions-oriented team. Your responsibilities Own the onboarding and implementation process for individual customers, setting them up for a successful long-term partnership. Understand how these companies leverage different translation methods/tools and how our technology works cohesively with their tech stack. Serve as the customer’s project manager during the onboarding process, working closely with key and/or executive-level stakeholders across the organization. Teach and empower new customers how to get the most value out of the DeepL platform. Troubleshoot challenges that customers experience as they get the system set up. Project manage new use cases for existing customers (new departments, markets, and/or platform integrations). Interface with internal DeepL teams, including Support, Engineering, and Product Management, in order to effectively integrate your customer with our software. Keep projects on track: escalate issues that are blocking a successful launch; rally either your customer or internally at DeepL in order to deliver on time. Become a subject matter expert on DeepL’s product capabilities and implementation process, and provide input into the implementation process for new product launches. Qualities we look for 3+ years of work experience, with at least one year in client-facing software implementation or account management at a SaaS company. Proven success project managing implementations on time and within scope. Ability to learn technical concepts quickly and communicate to both technical and non-technical stakeholders. Excellent written and oral communication, as well as presentation skills. Demonstrated ability to resolve issues and maintain strong customer relationships. Solutions-oriented with a healthy dose of humility. Fluency in English and Spanish required; additional language(s) desired (German or French preferred). What we offer Diverse and internationally distributed team : joining our team means becoming part of a large, global community with people of more than 90 nationalities. Competitive salary, high-growth scale-up : we offer a competitive salary, stock options, and the experience of a fast-growing scale-up. Open communication, regular feedback : we value the importance of clear, honest communication. Hybrid work, flexible hours : whether you're near or in our hubs in Austin, or prefer the comfort of your own home, you decide where your office is. Regular in-person team events : we bond over vibrant events that are as unique as our team. Monthly full-day hacking sessions : every month, we have Hack Fridays, where you can spend your time diving into a project you're passionate about. Comprehensive health insurance : your health comes first. 30 days of annual leave : we value your peace of mind. If this role and our mission resonate with you, but you're hesitant because you don't check all the boxes, don't let that hold you back. At DeepL, it's all about the value you bring and the growth we can foster together. Go ahead, apply—let's discover your potential together. We can't wait to meet you #J-18808-Ljbffr
