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Customer Service Specialist
4 weeks ago
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Job Title: Customer Service/ Billing Associate
Location: Anchorage, AK
Pay Range: $18.00 - $20.00/hour
Description:
A Customer Service professional will be primarily focusing on duties such as processing freight bills, assisting customers with freight tracking and status information in an efficient and professional manner.
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Duties:
- Accurately prepare assigned billing, including receiving, inputting.
- Process paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading.
- Assist customers (over phone and via email) and provide information regarding their freight in a polite and professional manner. Activities may include, but not limited to:
-tracing/researching freight status; marking bills; answering questions (specific and general); and obtaining corrections or re-rates. - Provide updates or reports as appropriate.
- Sort and distribute paperwork within the office.
- Consistently follow all safety procedures.
- Assisting in general clerical duties. Activities may include, but not limited to:
- copying;
- faxing;
- imaging/scanning;
- filing; and
- answering in-coming phone calls.
- Assist coworkers and other departments as requested.
- High School diploma (or equivalent) or any equivalent combination of education and experience which provides the necessary qualifications to perform the duties of the position successfully.
- One to two years of general office experience.
- Hazardous Materials Certification within one year of hire.
- Transportation or freight experience.
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Requirements
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