Customer Service Specialist

4 weeks ago


Fairbanks, United States AKHIRE, INC Full time
Job DescriptionJob DescriptionAK HIRE IS RECRUITING FOR THE FOLLOWING POSITION:
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Job Title: Customer Service/ Billing Associate
Location: Anchorage, AK
Pay Range: $18.00 - $20.00/hour

Description:
A Customer Service professional will be primarily focusing on duties such as processing freight bills, assisting customers with freight tracking and status information in an efficient and professional manner.
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Duties:
  • Accurately prepare assigned billing, including receiving, inputting.
  • Process paperwork related to invoices, delivery receipts, manifests, damages, shortages, refusals, and bills of lading.
  • Assist customers (over phone and via email) and provide information regarding their freight in a polite and professional manner. Activities may include, but not limited to:
    -tracing/researching freight status; marking bills; answering questions (specific and general); and obtaining corrections or re-rates.
  • Provide updates or reports as appropriate.
  • Sort and distribute paperwork within the office.
  • Consistently follow all safety procedures.
  • Assisting in general clerical duties. Activities may include, but not limited to:
    - copying;
    - faxing;
    - imaging/scanning;
    - filing; and
    - answering in-coming phone calls.
    - Assist coworkers and other departments as requested.


Other qualifications:
  • High School diploma (or equivalent) or any equivalent combination of education and experience which provides the necessary qualifications to perform the duties of the position successfully.
  • One to two years of general office experience.
  • Hazardous Materials Certification within one year of hire.
  • Transportation or freight experience.

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Requirements

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** Candidates must pass a drug screen and background check.

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