Service Delivery Specialist V
4 weeks ago
Service Delivery Specialist V page is loaded
Service Delivery Specialist V
Apply
locations
Anchorage, Alaska
Soldotna, Alaska
Fairbanks, Alaska
Juneau, Alaska
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
JR100154
At Alaska Communications, we’re committed to putting our
team first , always being
customer focused , having a
can-do attitude ,
owning our results
and always
acting with integrity . This is what we hire for and what our team members exhibit each day. Want to make an impact with us?
Primary Duty
Service Delivery Specialists (SDS’s) primary duties are to focus on the efficient and accurate completion of work required to ensure customer service once the sale has been made. Provide support to sales staff, engineering, and field services as required. Interact with ACS customers to determine and recommend devices and services that meet the customer needs.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Job Functions
SDS V (Circuit Design Engineer 2)
Assign Circuit or Centrex products.
Plan and schedule work, communicate effectively, and maintain effective working relationship with supervisors and customers.
Recommend, create and maintain all documentation as it relates to configuration, mapping, processes, service/circuit records, and asset inventories including topologies, administration manuals, standard operating procedures, support contacts, policies, procedures and training plans.
Maintain and report accurate documentation on relevant hardware & software life cycle.
Update asset management records, including maintenance of component asset inventory and related documentation and technical specifications information.
Provide regular maintenance and refresh activities necessary to fulfill customer service requests.
Work with cross functional teams throughout the company to ensure seamless transitions of our products and services to the end customer.
Qualify new equipment for use in the network and provide operational training on such equipment to the operational teams within the company.
Provide technical guidance to technicians for telecommunications facilities construction, turn-up, test and maintenance.
Assist in Engineering Design and respond to RFPs or Quote requests.
Pre and Post Sales Support to Sales, Marketing, and Operations to include working with customers to identify service requirements and optimum network solutions; prepare competitive proposals in response to customer solicitations.
Maintain and track vendor relationships for training certifications, maintenance, and product support.
Perform ongoing monitoring, analysis, trending and reporting of current utilization levels and estimate future requirements using trends and thresholds for planning upgrades and enhancements.
Other duties as assigned.
Minimum Qualifications
Must have a Bachelor's Degree in Telecommunications or Electrical Engineering or other technical degree. Bachelor's Degree can be replaced by relevant experience on a year for year basis. Degree can be substituted with two years of telecommunications experience in a technical role within the telecommunication industry. Experience using personal computers and associated software applications including Word Processing, Spreadsheets, databases, Presentation programs, Drawing/Design programs, etc.
Certifications and Licenses Required
Some levels may require you to possess and maintain an Alaska Driver's License.
Additional Job Requirements
External applicants must successfully pass a pre-employment suitability assessment and drug test.
Must successfully complete a pre-employment Data Entry test with 5500 keystrokes per hour with 10% or less error rate or type 33 words per minute.
We hope you’ll join us as we change lives through technology.
About Us
For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world-class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities.
Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state-of-the-art network to bridge the digital divide for communities that have gone unserved for too long.
#J-18808-Ljbffr
-
Retail Service Specialist>
1 week ago
Fairbanks, United States O'Reilly Auto Parts Full timeO'Reilly Automotive - 3540 Airport Way [Store Supervisor / Team Member] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a...
-
Fulfillment Specialist
7 days ago
Fairbanks, United States Fastenal Full timeJob Description Fulfillment Specialist 3501 Lathrop St, Fairbanks, AK 99701 AKFAR Sales Office Part-time Shift(s): MON TUE WED THU FRI 7:00am - 5:00pm Up to 28 hours/week OVERVIEW: Embark on your journey as a Part-time Fulfillment Specialist, where you'll take charge of delivering excellence by replenishing inventory solutions and managing our industry...
-
Fairbanks, United States General Communication Inc Full timeGCI's Customer Service Sales Specialist I will with your support and our GCIs products and solutions, turn our customers into life-long fans. You will bring our world-class technology to customers every day and impact the way they live, work, and pl Customer Service, Sales Specialist, Sales, Specialist, Customer Experience, Service, Retail
-
Customer Service Specialist
2 weeks ago
Fairbanks, United States AKHIRE Inc Full timeJob Description Job Description AK HIRE IS RECRUITING FOR THE FOLLOWING POSITION:------------------------------------------Job Title: Customer Service/ Billing AssociateLocation: Anchorage, AKPay Range : $18.00 - $20.00/hourDescription:A Customer Service professional will be primarily focusing on duties such as processing freight bills, assisting customers...
-
Travel Nurse
2 weeks ago
Fairbanks, United States Coast Medical Service Full timeCoast Medical Service is seeking an experienced Labor and Delivery Registered Nurse for an exciting Travel Nursing job in Fairbanks, AK. Shift: 3x12 hr nights Start Date: 06/30/2024 Duration: 16 weeks Pay: $3030 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience...
-
Customer Service Specialist
2 weeks ago
Fairbanks, United States AKHIRE, INC Full timeJob DescriptionJob DescriptionAK HIRE IS RECRUITING FOR THE FOLLOWING POSITION:------------------------------------------Job Title: Customer Service/ Billing AssociateLocation: Anchorage, AKPay Range: $18.00 - $20.00/hourDescription:A Customer Service professional will be primarily focusing on duties such as processing freight bills, assisting customers with...
-
Temporary Billing Clerk/Customer Service
1 week ago
Fairbanks, United States Saltchuk Full timeSummary About Us Alaska Petroleum Distributing (APD) has served the North Pole and surrounding areas since 1981. With strong local brand recognition and family-owned company culture, APD has a balanced commercial and retail customer portfolio, delivering heating oil, gasoline, and diesel fuels. It is the largest fuel distributor in the interior. Recognizing...
-
Temporary Billing Clerk/Customer Service
7 days ago
Fairbanks, United States ALASKA PETROLEUM DISTRIBUTING LLC Full timeJob DescriptionJob DescriptionAbout Us Alaska Petroleum Distributing (APD) has served the North Pole and surrounding areas since 1981. With strong local brand recognition and family-owned company culture, APD has a balanced commercial and retail customer portfolio, delivering heating oil, gasoline, and diesel fuels. It is the largest fuel distributor in the...
-
Temporary Billing Clerk/Customer Service
1 day ago
Fairbanks, United States ALASKA PETROLEUM DISTRIBUTING LLC Full timeJob DescriptionJob DescriptionAbout Us Alaska Petroleum Distributing (APD) has served the North Pole and surrounding areas since 1981. With strong local brand recognition and family-owned company culture, APD has a balanced commercial and retail customer portfolio, delivering heating oil, gasoline, and diesel fuels. It is the largest fuel distributor in the...
-
Delivery Driver
5 days ago
Fairbanks, United States Aaron's Family of Companies Full timeDelivery Driver Fairbanks, Alaska Overview Our Delivery Drivers represent the face of Aaron’s – after all, they’re on the front lines interacting with our customers. Covering a wide variety of responsibilities from transporting our products to showing the customer how they work, this role isn’t just behind the wheel. It’s about...
-
Certified Peer Recovery Specialist- Fairbanks
4 weeks ago
Fairbanks, United States eCommunity Full timeJoin Fairbanks For more than 75 years, the name Fairbanks has been known for the best in evidence-based drug and alcohol addiction treatment. At Community Fairbanks Recovery Center, we offer the full range of scientifically supported treatments from individual one-to-one counseling to long-term residential programs, including medication-assisted treatment...
-
CDL A Delivery Driver Fairbanks
1 week ago
Fairbanks, United States US Foods, Inc. Full timeBECOME A US FOODS® DRIVER!This position reports to Fairbanks AK.Our CDL A Delivery Truck Drivers start between $30.57 per hour and $33.89 per hour. We are looking for Delivery Truck Drivers who relish the chance to push their potential, grow and reap the rewards of joining the US FOODS® family.We help YOU make it! US FOODS® is one of the largest food...
-
Fingerprint Specialist/Admin Asst.
2 weeks ago
Fairbanks, United States Phoenix Protective Full timeFingerprint Specialist/Admin Asst. (Administrative Assistant/Fingerprinting Specialist) Fairbanks, AK, United States of America Back Apply Now Back Apply Now Overview Discover exciting career opportunities with Phoenix Protective Corporation (PPC), where innovation meets unwavering dedication to service and fostering meaningful customer relationships....
-
Fairbanks, United States Alaska Teacher Placement Full timePosition Type: Other/Temp Sub Truck Driver/Warehouse Spec Purchasing Date Posted: 8/28/2023 Location: WAREHOUSE District: Anchorage School District Additional Information: Show/Hide Bargaining Unit: TEMPORARY Work Year: Temporary position Work Day: 6:00am to 2:30pm, Monday - Friday FTE: Temporary position Salary: $24.67 per hour Job Summary The Temporary...
-
Delivery Driver(19050)
2 weeks ago
Fairbanks, United States Domino's Pizza LLC Full timeDelivery Drivers We recognize our delivery experts as the ambassadors of Domino's Pizza - from fresh out of the oven to the customer's door - our drivers make it happen. Money! Our delivery experts are paid cash daily from earned tips and mileage rei Delivery Driver, Driver, Delivery, Customer Service, Restaurant
-
Army Emergency Relief Specialist
1 month ago
Fairbanks, United States Army Installation Management Command Full timeSummary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: Serves as the Army Emergency Relief (AER) Specialist for the installation under the supervision of the Financial Readiness Program Manager at a large or medium...
-
Ground Crew Specialist Fairbanks
7 days ago
Fairbanks, United States Fly Trampoline Park Fairbanks Full timeJob DescriptionJob DescriptionFly Trampoline ParkBecome part of the team at Fly Trampoline Park and help our guests take flight! We are currently hiring Ground Crew Specialists at our Fairbanks location.Position SummaryThe Ground Crew Specialist works with other ground crew as an integrated team to oversee the safe operation of the jump courts and other park...
-
CDL A Local Delivery Truck Driver
7 days ago
Fairbanks, United States Sysco Full timeSysco has immediate job openings for dependable local CDL A Delivery Truck Drivers to safely and efficiently operate a tractor-trailer and manually unload/deliver various products (meats, produce, frozen foods, groceries, dry goods, supplies, etc.) to customer locations on an assigned route schedule. Our truck drivers build relationships with each customer...
-
Transport Specialist
7 days ago
Fairbanks, United States Alaska Auto Rental Full timeJob DescriptionJob DescriptionJoin Our Team as a Transport Specialist!Are you an adventurous spirit with a passion for the open road and an eye for detail? If so, we have the perfect opportunity for you! As a Transport Specialist with Alaska Auto Rental, you'll play a crucial role in delivering and recovering vehicles across the stunning landscapes of...
-
Fairbanks, United States Select Source International Full timeJob DescriptionJob DescriptionCandidate must have a valid driver’s license though as there may be driving involved.Position Description:* Accepts incoming goods and compares them with the shipping document (Material number, description, quantity).* Checks incoming goods for visible damage, documents them and provides the information if required.* Takes...