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Customer Service Representative

3 months ago

Fairbanks, United States Ed Randolph - State Farm Insurance Full time
Job DescriptionJob Description


Ed Randolph, State Farm Agency, located in Fairbanks, AK has an immediate opening for a part-time Customer Service Representative. We are looking for a friendly face to join our team. This is a low-pressure position focused on Customer Service for a well-established State Farm Agent.


This is a local position and you must be able to commute to our office located in Fairbanks, AK. Please only apply if you can make this commute. Insurance experience is not required as we will train the right person with the right skill set.


If you have a talent for customer care and understand the needs and motivations of people, we want you on our team As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.


Responsibilities include but not limited to:


  • Establish customer relationships and follow up with customers, as needed.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.
  • Work with the agent to establish and meet marketing goals.
  • Maintain a strong work ethic with a total commitment to success each and every day.



Benefits Include:


  • No cold calling
  • 35-hour work week. 8am-4pm/M-F
  • Simple IRA-3% match
  • Group Life Insurance Benefits
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • 9-12 paid holidays including your birthday
  • Valuable experience
  • Growth potential/Opportunity for advancement within my agency


Requirements

  • Customer Service and/or Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred but not required
  • Interest in marketing products and services based on customer needs
  • Excellent interpersonal skills
  • Excellent communication skills - written, verbal and listening
  • Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
  • Self-motivated
  • Detail oriented
  • Proactive in problem solving
  • Able to learn computer functions
  • Ability to make presentations to potential customers
  • Property and Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)



This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees.