Customer Service
2 weeks ago
**Customer Lead**
The post holder will be tasked with the job of helping Careberry Software grow. Our priority is to assist us acquire new customers, help with the development of the platform and introduce new features to existing ones; this means the role is a crucial one for us with the ambition to expand or the necessity to diversify our clientele.
**The post holder will have five primary responsibilities:**
1. Identifying new sales leads
2. Pitching products and/or services
3. Maintaining fruitful relationships with existing customers
4. Passing feedback to the development team to help improve the platform and add new features
5. Leading on the onboarding of customers and ensuring a refined process.
**Day-to-day duties include:**
Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets
Researching the needs of other companies and learning who makes decisions about purchasing
Contacting potential clients via email or phone to establish rapport and set up meetings
Planning and overseeing new marketing initiatives
Attending conferences, meetings, and industry events
Working with our Marketing Executive to promote Careberry on a regular basis
Onboarding support with current customers
Ensuring all new and existing customers are receiving the best service.
**The post holder must be:**
Socially adept
Good with numbers
Able to provide quality leadership to a large team of sales people
Strong communication and IT fluency
Creative talents and the ability to solve tough problems
In-depth knowledge of the industry and its current events
The ability to handle pressure and meet deadlines
Skill in prioritising and triaging obligations
Attention to detail
Excellent time management and organisation
**Education and Experience Requirements:**
2 years experience working in care field
Proven track record in Sales
Excellent Customer Service Skills,
Experience with Customer Service
To apply, please email you CV and Cover letter to info@mycareberry.com
**Location:**
1 Edison Road, Claydon House, Aylesbury, HP19 8TE
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