Customer Service

2 weeks ago


Fairbanks, United States Careberry Software Full time

**Customer Lead**

The post holder will be tasked with the job of helping Careberry Software grow. Our priority is to assist us acquire new customers, help with the development of the platform and introduce new features to existing ones; this means the role is a crucial one for us with the ambition to expand or the necessity to diversify our clientele.

**The post holder will have five primary responsibilities:**

1. Identifying new sales leads

2. Pitching products and/or services

3. Maintaining fruitful relationships with existing customers

4. Passing feedback to the development team to help improve the platform and add new features

5. Leading on the onboarding of customers and ensuring a refined process.

**Day-to-day duties include:**

Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets

Researching the needs of other companies and learning who makes decisions about purchasing

Contacting potential clients via email or phone to establish rapport and set up meetings

Planning and overseeing new marketing initiatives

Attending conferences, meetings, and industry events

Working with our Marketing Executive to promote Careberry on a regular basis

Onboarding support with current customers

Ensuring all new and existing customers are receiving the best service.

**The post holder must be:**

Socially adept

Good with numbers

Able to provide quality leadership to a large team of sales people

Strong communication and IT fluency

Creative talents and the ability to solve tough problems

In-depth knowledge of the industry and its current events

The ability to handle pressure and meet deadlines

Skill in prioritising and triaging obligations

Attention to detail

Excellent time management and organisation

**Education and Experience Requirements:**

2 years experience working in care field

Proven track record in Sales

Excellent Customer Service Skills,

Experience with Customer Service

To apply, please email you CV and Cover letter to info@mycareberry.com

**Location:**

1 Edison Road, Claydon House, Aylesbury, HP19 8TE


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