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Scheduler/Inside Sales/Office Assistant

4 months ago

Garner, United States Floor Coverings International of Raleigh Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off

Floor Coverings International Raleigh and Mrsk's Home Repair and Improvement.

We are in need of an experienced, positive, energetic office scheduler/outside sales person for our two companies.
In this role the number one goal will be to schedule appointments for both businesses on a daily basis.
You must be comfortable with learning about our products and services and with a high volume of incoming and outgoing calls.
The correct person will have an upbeat, postive, and energetic phone presence.
Will be able to learn about the flooring industry and products from our comprehensive training.
Be willing and enthusiastic to learn the basics of home improvement.

Floor Coverings International is the #1 mobile flooring company in North America. We have a shop-at-home model which allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a member of the office staff at Floor Coverings International, you are key to the growth and expansion of our local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Mrs.K's home repair and improvement is a new business that offers homeowners and businesses an option to have quality repairs completed in a timely fashion by our top notch techninicans. We pride ourselves or timely, curtious service.

Core Values:

1. Deliver what you promise.
2. Respect the individual.
3. Have pride in what you do.
4. Be open-minded to possibilities and practice continuous improvement.
5. Engage in the community and make it fun

Key Responsibilities:

Customer Management

  • Schedule appointments for both Floor Coverings International Raleigh and Mrs.K's Home Repair and Improvement.
  • Develop trust with customers by living our Core Values all day and every day.
  • Creating raving fans by providing extra mile service
  • As soon as possible, convert leads to appointments by scheduling appointments for the sales team.
  • Follow up on open proposals as needed.
  • Keep show room and office organized and presentable.
  • Assist in development, management & delivery of local marketing tactics.
  • Resolve customer conflicts.
  • Enter customer information into Quickbooks, create and organize payments, office calendars and general office work as needed.

Continuous Improvement

  • Attend weekly meetings with Franchise Owner at scheduled time.
  • Submit GS&R Prep form weekly via email.
  • Work weekly and monthly to meet goals.
  • Be available to attend training seminars at owners discretion.
  • Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Qualifications:

  • Excellent customer service skills
  • Strong communication skills, particularly over the phone.
  • Organized, detail oriented, and able to multi-task.
  • Experienced in bookkeeping using QuickBooks is a plus.
  • Able to work independently without supervision.

Job Details & Perks:

  • 1-3 years of experience is preferred.
  • Paid training provided.
  • Full-time
  • Paid Time off
  • 401k