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Sales Representative

2 months ago

Garner, North Carolina, United States Morris & Associates Full time
Job Title: Inside Sales Representative - Export Parts

Job Summary:

We are seeking a highly skilled Inside Sales Representative to join our team at Morris & Associates. As an Inside Sales Representative, you will be responsible for quoting and processing parts orders from our existing customers, working closely with the manufacturing, engineering, and service teams to ensure orders are correct and delivered on time.

Key Responsibilities:

  • Quote and process parts orders from our existing customers.
  • Work closely with the manufacturing, engineering, and service teams to ensure orders are correct and delivered on time.
  • Contact customers to follow up on orders and coordinate timing through tracking shipments and verifying packing lists.
  • Constantly interact with customers, via email and phone, to return quote requests, process and confirm PO's, update customer's regarding order delivery dates, shipment tracking, packing slips, invoices, and returns.
  • Analyze parts use history, by customer location, to verify the correct parts and proactively sell parts to help ensure correct stocking to support future sales.
  • Assist with lead and coordinate on ad hoc projects as requested.
  • Adhere to all import/export regulations and compliance requirements.
  • Create and approve invoices (commercial and proforma) and other documents required to export parts.
  • Responsible for ECCN and HTS classification of parts, data collection, and requests management.
  • Coordinate/collaborate with warehouse and buyer to obtain country of origin and net weight, which are generally required for export.
  • Schedule, manage, and create shipment requests with carriers and freight forwarders to match customer priority and Incoterms, and obtain quotes for best cost and delivery.
  • Collect/analyze data (ECCN, Schedule B, drawings, and BOMs); run reports.

Requirements:

  • At least 3 years of related experience in a customer-facing role.
  • Tact, good judgment, and comfortable in speaking with customers.
  • Flexibility and willingness to occasionally and as needed respond to customers outside of standard US working hours to accommodate the needs of international customers.
  • Strong interpersonal, written, and oral communication skills.
  • Strong proficiency in Microsoft Office.
  • Excellent telephone etiquette and ability to manage competing priorities.
  • A college degree is a plus.
  • ERP experience required.
  • Spanish and/or Portuguese language skills a plus.

Benefits:

  • Health/Dental/Vision Insurance
  • Vacation Time
  • Sick Time
  • Life Insurance
  • Long Term Disability
  • ESOP (Employee Stock Ownership Plan)

What We Offer:

We offer a competitive salary, benefits package, and the opportunity to work with a dynamic and innovative company. If you are a motivated and detail-oriented individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.