Customer Support Representative

4 weeks ago


Chicago, United States Friend Health Full time
Job DescriptionJob DescriptionPosition Summary

Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary.

This position is part of the local 763 Teamster Union

Experience & Training

· 1-3 years working in a high-volume customer support center, preferably in a health care setting.

· Ability to determine priorities and work independently.

· Experience with Centricity preferred.

· High degree of initiative and problem-solving ability.

· Considerable skill in handling sensitive matters.

· Demonstrated ability to exercise judgment and assume responsibility.

· Effective telephone techniques.

· Excellent oral and written communication skills required.

Essential Job Duties & Responsibilities

  • Ability to type 35 wpm.
  • Utilizes a wide variety of computer systems including Centricity effectively.
  • Ability to enter and retrieve data accurately and quickly within an automated scheduling system, checks work, and resolves mistakes.
  • Manage length of calls based on established standards.
  • Strong interpersonal skills; ability to handle a wide variety of calls, including patience conflicts with tact, courtesy, and discretion.
  • Answering incoming customer phone calls and take appropriate action as needed.
  • Resolves patient appointment challenges by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Maintains call center database by accurately entering information.
  • Maintain patient satisfaction rating based on FFHC organization-wide expectations

Experience:

  • Call Center: 3 years (Required)

Work environment:

  • Call center

Communication method(s) used:

  • Phone

Powered by JazzHR

TCW5LgJ9DG



  • Chicago, United States Freedman Seating Full time

    ** Freedman Seating Co** ** Customer Service Support Representative** Chicago, IL 60651 Freedman Seating Co. We are looking to add on to our great team! Freedman Seating Company is hiring for a Customer Service Support Representative. Freedman Seating Company has been in business for over 120 years and is a leading manufacturer of transportation seating...


  • Chicago, United States Friend Health Full time

    **Position Summary** Customer Support Representative will be responsible for answering incoming calls from patients and scheduling appointments as needed with Friend Family Health Center’s Providers. The position will work a 40-hour week, which includes varying hours, including weekends and holidays when necessary. This position is part of the local 763...


  • Chicago, United States m31.capital Full time

    **Customer Support Representative** Chicago, IL / Customer Support Customer Support / Full-Time FTX US is a US-regulated cryptocurrency exchange, built from the ground up. Its mission is for FTX US to grow the digital currency ecosystem, to offer US and international traders a platform that inspires their loyalty, and to become the market leading US...


  • Chicago, United States AssetWatch, Inc. Full time

    Job DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders,...


  • Chicago, United States Keeper Security Full time

    Keeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B support team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago. Keeper's cybersecurity software is trusted by millions of people and thousands of...


  • Chicago, United States Keeper Security, Inc. Full time

    Job DescriptionJob DescriptionKeeper is hiring a passionate Customer Support Representative to contribute knowledge and expertise to our B2B support team. This is a 100% remote position with an opportunity to work a hybrid schedule for candidates who live near our global headquarters in Chicago.Keeper’s cybersecurity software is trusted by millions of...


  • Chicago, United States CareerBuilder Full time

    CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash....


  • Chicago, United States CoinFlip Full time

    CoinFlip is a leading fintech company powered by cryptocurrency. The company operates the world's largest network of cryptocurrency ATMs by transaction volume with over 4,500 kiosks across 49 US states, Puerto Rico, Canada, Australia, New Zealand, South Africa, Italy, Panama, and Brazil supporting the buying and selling of major cryptocurrencies with cash....


  • Chicago, United States Kaizen Management Chicago Full time

    Job DescriptionJob DescriptionKaizen Management delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us...


  • Chicago, United States Chicago Sales Team Full time

    Our company is looking for a dynamic, entrepreneurial-minded goal-achiever to become a part of our cohesive and collaborative Sales Support Team. We are looking for someone to join our team and partner on a new client project that aims to provide market expansion strategies using direct sales methods with a focus on delivering superior customer experiences....


  • Chicago, United States The LaSalle Group Full time

    Do you enjoy problem-solving? Are you a recent graduate looking to start your career? If so, we have the job for you! LaSalle Network has partnered with a leader in the healthcare safety & compliance space. Our client, located in the south suburbs of Chicago is looking for sharp individuals to join their client support team. This well-established company...


  • Chicago, United States North Bridge Staffing Group Full time

    Position: Customer Solutions RepresentativeLocation: Chicago (Archer Heights Neighborhood)Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pmPay: $45 - $50K (+ compensated overtime)About the Role: As a Customer Solutions Representative, you will play a...


  • Chicago, United States North Bridge Staffing Group Full time

    Position: Customer Solutions RepresentativeLocation: Chicago (Archer Heights Neighborhood)Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pmPay: $45 - $50K (+ compensated overtime)About the Role: As a Customer Solutions Representative, you will play a...


  • Chicago, United States North Bridge Staffing Group Full time

    Position: Customer Solutions RepresentativeLocation: Chicago (Archer Heights Neighborhood)Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pmPay: $45 - $50K (+ compensated overtime)About the Role: As a Customer Solutions Representative, you will play a...


  • Chicago, United States Stericycle, Inc. Full time

    Under direction of the Manager Revenue Realization this position is responsible for researching, verifying and capturing revenue leakage through analysis of current customer contracts and use of core systems (SteriWorks, S 4, and Salesforce). Key dut Revenue, Support, Representative, Manager, Manufacturing, Technology, Contracts


  • Chicago, United States Caremerge Full time

    **Company Overview**: GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technology. At Icon, you will collaborate with multiple teams, work across disciplines,...


  • Chicago, United States Ruggable Full time

    **Customer Care Representative** at Ruggable Chicago, Illinois, United States **About Ruggable:** Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and...


  • Chicago, United States Tempus Full time

    Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical...


  • Chicago, United States Jiobit Full time

    **Customer Experience Representative** at Jiobit Chicago, Illinois, United States ***Jiobit will only consider applicants who are located / domiciled in the U.S.*** *---* **The role:** Were looking for a Customer Experience Representative to join our growing team. The customer experience team is on the front lines, responsible for the happiness and loyalty...


  • Chicago, United States Digital Direction Full time

    Job DescriptionJob DescriptionThis position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.  The position offers virtual office (remote).  Principal Duties and Responsibilities:Minimum of 10+ years Telecom operations experience in customer serviceCandidate should be self-managed and...