Customer Solutions Representative
4 weeks ago
Position: Customer Solutions Representative
Location: Chicago (Archer Heights Neighborhood)
Environment: Hybrid (onsite 3 consecutive days/month - rest of the month is remote)
Hours: Rotating shifts (every 2 weeks) of 7am - 3:30pm and 8:30am - 5pm
Pay: $45 - $50K (+ compensated overtime)
About the Role: As a Customer Solutions Representative, you will play a crucial role in providing Account and Order Management support within our client's Manufacturing and Distribution environment. You will act as a liaison between the sales team, customers, and internal departments, ensuring seamless order management, delivery coordination, and accounts receivables management while upholding world-class customer service standards. Your active participation in the company's mission to facilitate ease and success for the sales team and customers is paramount.
Responsibilities:
- Demonstrate professional communication skills, both verbal and written, with a focus on urgency, accuracy, and effectiveness.
- Handle inbound calls and emails efficiently, demonstrating a sense of urgency in addressing customer inquiries.
- Represent the company through various customer interactions, including account creation, order processing, inventory management, and problem resolution.
- Monitor daily task assignments and adapt flexibly to changes in business requirements.
- Utilize Salesforce CRM to manage and resolve customer issues and inquiries effectively.
- Collaborate with departments such as Logistics, Accounting, and Manufacturing to ensure customer requirements are met.
- Maintain expertise in product offerings, sales personnel, business processes, and systems.
- Adhere to productivity and quality performance standards across all contact channels, including e-commerce systems, phone, email, chat, fax, and traditional mail.
Qualifications:
- Minimum of 3 years' experience in Account and Order Management within a Call Center environment.
- Strong customer focus from customer creation through delivery and collections.
- Associate's Degree in Business or related field required.
- Proficiency in Microsoft Office and SAP; experience with Salesforce CRM preferred.
- Attention to detail, dependability, and self-starting abilities are essential.
- Proven ability to multitask in a fast-paced environment with changing business needs.
- Comfortable working in a hybrid "work from office and home" model, demonstrating proactive and efficient work habits.
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