Telecommunication Customer Support Specialist

2 weeks ago


Chicago, United States Digital Direction Full time
Job DescriptionJob Description

This position is responsible for representing Digital Direction as the main operations contact for our existing and new customer base.  The position offers virtual office (remote).  

Principal Duties and Responsibilities:

  • Minimum of 10+ years Telecom operations experience in customer service
  • Candidate should be self-managed and driven
  • Responsible for the operational daily management of telecommunications including;
    • Customer inventory
    • Order management
    • Contract management and administration
    • Trouble tickets- high-level of product knowledge needed to trouble shoot with the customer and carriers for quick resolution
    • Escalations
    • Billing issues
  • Project coordination of customer moves, adds, change, and disconnect orders
  • Voice and data migrations
  • Ability to maintain positive customer and internal relationships
  • Must have superior skills in communication and issue resolution
  • Candidate must possess a high understanding of Telecom contracts
  • Background in managing legacy telco products including; POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex.
  • Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies
  • Ability to understand, analyze and explain Telco USOCs on CSRs
  • You must be able to review telecom order packages, submit to carrier, then manage project through installation
  • Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, as well as other telecommunications companies
  • Build inventory records utilizing CSRs

Review of Daily Responsibilities:

Manage and support Customers – New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion. 

Review of Qualifications:

  • 10+ years of high-level experience in a related field operations within a telecommunications company
  • Must have excellent customer service skills and interpersonal skills
  • Must have advanced level skills in MS Office with a focus on Excel
  • Ability to work under pressure and to multi-task
  • Proactive, self-motivated, and determined attitude
  • Customer focused with an eagerness to engage when issues are encountered


  • Chicago, United States Sonoma Construction Full time

    Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge...


  • Chicago, United States Ivisys Ab Full time

    IVISYS Inc. is looking to hire a Technical customer support specialist to join our Chicago Loop office. IVISYS is the market leader as a total solutions provider in AI technology, offering a unique patented technology for inspecting pallets. Company Background Headquartered in Stockholm, Sweden, IVISYS develops innovative solutions for examining the...


  • Chicago, United States Asana Full time

    We're looking for an empathetic and creative problem solver to join our User Operations team in Chicago. You will become a product expert in Asana and a savant of productivity. Youll help customers with questions, feature requests, and bug reports. You'll educate them about best practices and help them navigate our API and integrations. Armed with this...


  • Chicago, United States Net Impact Full time

    - Customer Support Maven **Customer Support Maven** Elevate Packaging **Our Purpose** We believe we can renew the planet by fighting climate change, ending the use of landfills, eliminating single use packaging and re-enriching our soil. We do this by enabling brands to use the most sustainable packaging solutions on the planet. To help us make this ...

  • IT Support Coordinator

    Found in: Talent US 2 C2 - 2 weeks ago


    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under general supervision, coordinates the support of computer systems for the District by prioritizing requests, assigning staff, and maintaining records regarding resolution of end-user issues related to personal computers and telecommunication equipment. Essential Job Functions Essential job functions are fundamental, core...


  • Chicago, United States Charger Logistics Inc. Full time

    **Customer Service Specialist** * / * Chicago, IL * Job Title: * Customer Service Specialist * Location: * Chicago, IL * Category: * Customer Service * Experience: * Entry-Level **Job Description** Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics...


  • Chicago, United States eTeam Full time

    IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. The IT Site Support Specialist will be...

  • Customer Success Specialist

    Found in: beBee S US - 3 weeks ago


    Chicago, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist ...

  • Customer Success Specialist

    Found in: beBee jobs US - 3 weeks ago


    Chicago, Illinois, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist...

  • Telecommunications Equipment Installer I

    Found in: Resume Library US A2 - 2 weeks ago


    Chicago, Illinois, United States Circet USA Full time

    Company Overview:   Circet USA is an industry leading provider of Network Services solutions in North America. Our experienced workforce of over 2,000 professionals is skilled at planning, consulting, engineering, construction, program management and combined engineering, procurement, and construction (EPC) solutions to meet our customer’s rapidly...


  • Chicago, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionPoint C Health is hiring a Sales Support Specialist! Point C is seeking a Sales Support Specialist to join our dynamic team. The Sales Support Specialist will play a crucial role in assisting the sales team in preparing proposals and associated collateral to drive business growth. The ideal candidate will possess excellent...


  • Chicago, United States Nexxen Full time

    **Who is Nexxen (formerly Amobee, Tremor Video and Unruly)?** One platform. Endless opportunities. In an ecosystem where everyone's trying to get closer - buyers to sellers, platforms to clients, brands to consumers - Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our...

  • IT Support Analyst I

    Found in: Talent US 2 C2 - 2 weeks ago


    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under supervision, supports computer systems by providing hardware support, software technical support and screening service requests for personal computers and telecommunication equipment. Essential Job Functions Essential job functions are fundamental, core functions common to positions in a classification. They are not...

  • IT Support Analyst II

    Found in: Talent US 2 C2 - 2 weeks ago


    Chicago, United States Metropolitan Water Reclamation District of Greater Chicago Full time

    General Statement Under general supervision, supports computer systems at any District facility by providing hardware maintenance support, software technical support and resolving more complex service requests for personal computers and devices. Essential Job Functions Essential job functions are fundamental, core functions common to positions...

  • Customer Success Specialist

    Found in: beBee jobs US - 3 weeks ago


    Chicago, Illinois, United States CancerIQ Full time

    As a Customer Success Specialist at CancerIQ, you will be the frontline of our engagement with healthcare professionals, ensuring they have the support and resources needed to effectively use our platform.The Role and Responsibilities:Account Management: Building and maintaining strong relationships with a portfolio of customers, understanding their unique...


  • Chicago, United States RMantra Solutions Inc Full time

    VoIP & Unified Communications Specialist Job Opening VoIP & Unified Communications Specialist at Scott AFB, IL . Clearance: Top Secret Work Schedule: 100% Onsite. 24/7 operation Job Responsibilities: Conduct network and telecommunications system incident investigation. Monitor DoD-wide voice/video support hardware and services (legacy and current offerings):...


  • Chicago, United States Northwestern University Full time

    The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy...


  • Chicago, United States ATS Institute of Technology, Nursing School Full time

    At ATS Institute Of Technology, we're dedicated to empowering our students by making a lasting, positive impact on their lives. Established in 1998, ATS Institute is a dynamic and forward-thinking institution that is driven by innovation and excellence in healthcare education. As an institutionally accredited school by the Accrediting Bureau of Health...


  • Chicago, United States bioMérieux SA Full time

    Description Position Summary Provide high-level technical expertise, leadership, and direction through training, troubleshooting, and project management to internal and external customers for the diagnostic test systems marketed by bioMerieux. Items under the IT & Data Solutions umbrella include but are not limited to: LIS interfaces, networking, middleware...


  • Chicago, United States Constructive Loans Full time

    Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer and originator who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners. Before founding our company, we...