Customer Care Representative

3 weeks ago

Chicago, United States Ruggable Full time

**Customer Care Representative**

at Ruggable Chicago, Illinois, United States **About Ruggable:**

Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs. Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy individuals. We're a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth. This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.

**Job Summary:**

We have an immediate opportunity for a full-time Customer Care Representative who will be the voice of Ruggable in the front lines, interacting with customers primarily via phone and email. The ideal candidate is someone with prior experience conducting phone calls in customer service, has a positive/upbeat attitude, and also thrives in fast-paced work environment.

**What You'll Do:**

* Serve as the voice for Ruggable in the front lines, delivering excellent customer service experience via phone primarily and e-mail secondarily

* Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)

* Maintain expert-status on knowledge of the products / features

* Communicate with management to escalate problems and recommend resolutions

**What Youll Need to Have:**

**Required:**

* Professional written and verbal communication

* Ability to process inbound phone calls

* Ability to process inbound emails

* Proficiency with spreadsheet applications (i.e., Google Sheets, Microsoft Excel)

* Must be a team player

* Must be a self starter and multi-tasker - while remaining responsible and detail-oriented

**Preferred:**

* Experience with e-commerce companies (i.e., websites + apps) - preferred

* Familiarity with Zendesk and Shopify - preferred

Expected hours per week: 40

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

*If you are based in California, we encourage you to read this important information for California residents*

**To all recruitment agencies:** Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.

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