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IT Help Desk Technician

3 months ago


Omaha, United States American Baptist Homes of the Midwest Full time
Job DescriptionJob DescriptionAmerican Baptist Homes of the Midwest is looking for a Temporary IT Help Desk Technician As the IT Help Desk Technician, you'll provide fast, friendly and useful technical assistance on computer systems. You will answer queries on basic technical issues, primarily over the phone, with assessing and diagnosing computer hardware and software problems, and implement effective solutions. Will need to be able to do root cause analysis, as well as troubleshooting; if needed, would route call to next level of internal support.
  • Starting pay $20.00/hr based on experience
  • Temporary Position: 3-4 Months
  • Hybrid remote position - generally works 1-2 days/week in Eden Prairie, MN home office

What You Need:
  • High school diploma or equivalent
  • Strong customer service skills and excellent written and verbal communication skills required
  • 1-2 years hands-on experience preferred
  • A+, Network+, Microsoft Windows and/or Microsoft 365 Certifications a plus
  • Requires a highly motivated and self-driven individual
  • Ability to discuss technical concepts in relatable terms with end-users

Who is ABHM?

American Baptist Homes of the Midwest (ABHM) has been proudly providing senior living and health care services throughout our Midwest communities for over 85 years. Our home office located in Eden Prairie, Minnesota offers a professional and rewarding small office setting. We support multi-state systems that empower older adults, families and people with disabilities. During our long history we have provided seniors with a variety of lifestyles choices such as independent living, assisted living, long-term care, short-term rehabilitation and memory care, a tradition that continues. We encourage you to come work alongside compassionate professionals who care as much as you do.

Our mission as a not-for-profit organization is to create healthy Christian communities that empower older adults, families and people with disabilities. We provide choices for housing, services and technology that enrich body, mind and spirit.

ABHM is a not-for-profit organization promoting diversity, faith, collaboration and community in all we do. We are an AA/EEO Employer. All qualified applicants receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

#ABHMJobs


We promote a drug-free workplace.



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