Help Desk Support Specialist

1 day ago


Omaha, Nebraska, United States Arby's Full time
Help Desk Support Technician

Are you an IT professional looking for a dynamic company to work with? DRM, Inc. is seeking a Help Desk Support Technician to join the IT Department at the Corporate Office in Omaha, NE.

As a Help Desk Support Technician, you will be responsible for providing first-level support services and technology-related tasks within the company. This position will be the first point of contact for all service events related to the IT environment.

Key Responsibilities:
  • Provide in-house computer and network deployment, support, and related services to the Corporate Office and store locations.
  • Manage end-user access and permissions.
  • Troubleshoot and resolve system issues over the phone within the office and store locations.
  • Configure, install, and troubleshoot networking equipment, workstations, software, printers, and other commercial IT solutions.
  • Coordinate with vendors as needed for installing, configuring, or replacing IT equipment and solutions.
  • Conduct informal training with end-users as needed for newly implemented solutions.
  • Act as an escalation point for system issues and facilitate internal communications as needed.
  • Support ticket entry follow-up and updates within the ticket tracking system.
  • Prepare, update, and maintain documentation for systems, processes, and operational procedures.
Requirements:
  • Associate Degree in Computer Science, Information Technology/Systems, or equivalent certifications or experience.
  • 1+ years of experience working within a help desk environment.
What We Offer:
  • Paid Leave, Medical, Sabbatical, Dental, Vision, 401k Savings Plan, Company-paid Life Insurance, LTD Insurance, Short Term Disability Insurance, Arby's Meal Discounts, Years of Service Program, Bonus Opportunities, and Smart-Casual Work Attire.

Apply online at DRM, Inc. 5324 N. 134th Ave Omaha, NE 68164. Arby's and its franchisees are equal opportunity employers.



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