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Night Desk Attendant

2 months ago

Omaha, United States Creighton University Full time

Creighton University in Omaha, NE is seeking to hire a Front Desk Receptionist.

Work at the front desk in the Residence Hall working overnight hours (11p-7a). This critical role serves as a layer of safety and security to the students and helps as a resource for residents. Our staff provide a high level of care to others through personal interactions, promoting an inclusive and welcoming environment for all residents and guests. Assist residents and guests with equipment checkout and maintenance requests. As representatives of the Division of Student Life, the Department of Public Safety, and the greater Creighton University community, they embody our Catholic, Jesuit mission and our obligation to be people for, and with, others.

This is a non-benefit, 9 or 12-month position that will include working holidays.This is an hourly-paid position pay $15.00.

Position Responsibilities
Student & Community Safety and Security

1. Promotes a safe, respectful, and welcoming community.
2. Follows all guidelines and procedures to grant access to residents, account for authorized guests, and deny access to unauthorized persons.
3. Assists in bag checks and enforces community standards by not allowing alcohol, illegal drugs, tobacco, or any other banned substance in the residence halls.
4. Appropriately escalates all safety, security, and medical emergencies or concerns, to on-duty or on-call staff.
5. Identified potentially intoxicated students and activates the standard response protocols through Public Safety and Residential Life staff.
6. Employs video surveillance to detect and identify unauthorized use of emergency exit doors and other safety or security concerns.
7. Properly executes fire and weather emergency response protocols, including assisting first responders with rosters and other information located in the desk binder.
8. Protects all confidential information accessed within the bounds of the position.
9. Remains alert throughout the assigned shift and responds to all radio and telephone communications.

Customer Service

1. Treat all residents and guests with dignity, respect, and proper attention to their needs.
2. Responds to the personal needs and concerns of residents in a timely fashion.
3. Provides friendly greetings to those entering/exiting the building and strives to create a positive interaction with all residents or guests, in-person and over the phone.
4. Always keeps the privacy of students in mind, respecting student's FERPA rights.

Administration & Personal Responsibility

1. Provides accurate and up-to-date information about guest check-ins/check-outs, equipment usage, and other operational information relevant to the hall.
2. Accurately submits timecards and hours by required deadlines.
3. Maintains a clean, organized, and welcoming desk environment.
4. Accurately completes logs, maintenance requests, and other reports.
5. Attends required trainings and meetings, including Campus Security Authority, CPR/AED, first aid, and other assigned training topics.

Qualifications

  • High school diploma or GED
  • 0-2 years' related experience
  • Strong verbal and written communication skills and interpersonal skills needed
  • Customer service experience preferred.


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AAP/EEO Statement
Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. The University admits qualified students, hires qualified employees and accepts patients for treatment without regard to race, color, religion, sex, marital status, national origin, age, disability, citizenship, sexual orientation, gender identity, gender expression, veteran status, or other status protected by law. Its education and employment policies, scholarship and loan programs, and other programs and activities, are administered without unlawful discrimination.

Disclosure Statement
This description describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Regular, reliable attendance is an essential function and all employees are required to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. A complete description is available in the Human Resource office. Creighton University reserves the right to modify duties, responsibilities and activities at any time with or without notice.