Information Services Technician
6 days ago
We are seeking a highly skilled and detail-oriented Information Services Technician to join our team at the City of Omaha. As an Information Services Technician, you will provide exceptional customer service, process applications, and perform various administrative tasks to support the Police Services Bureau.
Key Responsibilities- Provide customer service at the front desk, responding to requests for accident reports, crime reports, and mug shots.
- Process applications for chauffeur's licenses, checking local driving records and national crime records for outstanding warrants.
- Take fingerprints from individuals requiring fingerprint processing.
- Receive, sort, distribute, and time-stamp subpoenas into mailbox trays or filing cabinets.
- Transcribe non-emergency telephone information to complete reports from citizens.
- Check police reports for completeness and accuracy, assigning appropriate codes and entering data to create criminal histories.
- Assist with training new Information Service Technician incumbents, as needed.
- Research and compile information to provide the desk sergeant with needed documentation to present in court.
- Assist individuals to complete crime, stolen vehicle, accident, misdemeanor assault, missing person, missing person cancellation, and other incident and information reports and complaints in person and over the telephone.
- High school graduation or its equivalent AND Two (2) years of experience in general clerical work.
- Knowledge of business English, spelling, grammar, and punctuation.
- Knowledge of general office procedures and standard clerical techniques and office equipment.
- Ability to learn and adapt to advances in computer and electronics device technology and software.
- Ability to establish and maintain effective working relationships with fellow employees and members of the general public.
- Ability to understand oral or written instructions.
- Ability to maintain confidentiality.
- Ability to quickly and accurately perform basic mathematical computations.
- Ability to operate a cash register and other office equipment.
- Ability to read the English language.
- Ability to interact with others and remain calm when they are upset, become abusive, violent, or are in need of emergency medical attention.
This is an intermediate administrative position that requires the ability to work a variety of shifts/schedules, including nights, weekends, and holidays. The successful candidate must be willing to submit to and pass extensive personal background checks.
BenefitsThis is a part-time/seasonal position with a pay range of $20.17. Benefits are not applicable to part-time/seasonal employment.
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Information Services Technician
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