Help Desk Specialist

2 months ago

Omaha, United States Thompson Solutions Group Full time

Help Desk Specialist

Summary

Title:Help Desk Specialist

ID:1079

Location:Omaha, NE

Department:IT

More about this job >

Description

IT Help Desk Specialist

Are you passionate about technology and eager to provide top-tier support to end-users? We are seeking a skilled Help Desk Specialist to join our Managed IT Solutions team. In this role, you will be key in ensuring our client environments are secure, supported, and fully operational, delivering an exceptional computing experience.

Key Responsibilities

  • Customer Support: Provide prompt, courteous assistance to end-users via phone, email, or in person, addressing inquiries and resolving issues efficiently.

  • Troubleshooting & Escalation: Diagnose and resolve complex technical issues following our Help Desk standards, escalating to higher-level support when necessary to ensure timely resolutions.

  • Documentation: Maintain accurate records of support requests and resolutions within our ticketing system.

  • Installation & Configuration: Help set up, configure, and maintain computer systems, software, and peripherals.

  • User Education: Educate end-users on system usage, best practices, and preventative measures to enhance their IT literacy.

  • Collaboration: Work closely with all Thompson Solutions Group teams, contributing to a positive work environment and supporting our organization's strategic growth.

  • Professional Growth: Engage in ongoing learning opportunities, stay current with technology trends, and proactively seek solutions to prevent potential issues for our clients.

What We’re Looking For

  • Communication & Customer Service: Excellent interpersonal skills with the ability to communicate clearly and effectively.

  • Organizational Skills: Ability to thrive in a fast-paced environment, managing multiple tasks with strong time-management skills.

  • Flexibility: Willingness to work occasional planned weekend days for installations and participate in a rotational on-call support schedule.

  • Technical Expertise: Advanced troubleshooting skills for complex IT issues, with the ability to collaborate with engineering and other teams when needed.

  • Documentation Skills: Experience in developing and maintaining knowledge base articles and IT documentation.

  • Project Involvement: Participate actively in the planning and execution of IT projects.

  • Analytical Skills: Ability to analyze trends in support requests, identify recurring issues, and propose long-term solutions.

  • Network Fundamentals: Strong foundational knowledge in TCP/IP, DNS, DHCP, Active Directory, Wired and Wireless Networking, and Cloud Solutions.

Qualifications

  • A degree in Information Technology, Computer Science, or a related technical field (Associate's or Bachelor's) OR equivalent work experience.

  • At least four years of related work experience, with at least three years in a Level I support role or equivalent.

  • Technical certifications or specialized training is a plus.

Why Join Us?

At Thompson Solutions Group, you’ll be part of a dynamic team where your contributions are valued, and you’ll have opportunities for professional growth. We are committed to fostering a collaborative and inclusive workplace environment.

Equal Opportunity Employer: We are an EEO employer and encourage candidates of all backgrounds to apply.

Take the next step in your IT career with us; apply today

  • Help Desk Specialist

    3 weeks ago

    omaha, United States Insight Global Full time

    Job Description:We are seeking a dedicated and detail-oriented Help Desk Specialist for a 4-week contract to assist with the migration of IT equipment across multiple sites in Omaha, NE. The ideal candidate will have experience in IT support and equipment migration, with strong problem-solving skills and the ability to work...

  • Help Desk Specialist

    3 weeks ago

    omaha, United States Insight Global Full time

    Job Description:We are seeking a dedicated and detail-oriented Help Desk Specialist for a 4-week contract to assist with the migration of IT equipment across multiple sites in Omaha, NE. The ideal candidate will have experience in IT support and equipment migration, with strong problem-solving skills and the ability to work...

  • Help Desk Specialist

    3 weeks ago

    Omaha, United States Insight Global Full time

    Job Description:We are seeking a dedicated and detail-oriented Help Desk Specialist for a 4-week contract to assist with the migration of IT equipment across multiple sites in Omaha, NE. The ideal candidate will have experience in IT support and equipment migration, with strong problem-solving skills and the ability to work...

  • IT Support Specialist

    4 months ago

    Omaha, United States Creighton University Full time

    Under moderate supervision, the IT Support Specialist - Service Desk (ITSS-SD), provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments. All tasks and outcomes are documented and communicated within a ticketing application. The ITSS-SD...

  • Desktop Support Specialist

    4 weeks ago

    Omaha, Nebraska, United States Carson Group Holdings, LLC Full time

    Job SummaryThe Desktop Support Specialist will be responsible for providing technical support to end-users on networked computer equipment, including desktop computers, virtual desktops, printers, and mobile devices. This role will be the initial point of contact for all help desk-related duties.Key Responsibilities- Receive and respond to help desk calls in...

  • Service Desk Analyst

    3 weeks ago

    Omaha, United States HCL Technologies Limited - Business Services Full time

    Job SummaryAs a Service Desk Analyst, you will be responsible for providing technical support and guidance to the users. You will troubleshoot and resolve issues related to a laptop, DeSktop, User account Team, Outlook and collaborate with other IT teams to ensure optimal resolution and user satisfaction.Service Desk Analyst· Provide hardware / software /...

  • Front Desk Agent/Breakfast

    1 month ago

    Omaha, United States Residence Inn Omaha Aksarben Village Full time

    The Residence Inn Aksarben Village is currently looking for hardworking, energetic and passionate people to join our team in the role of Front Desk Agent. This is a (Full Time or Part Time opportunity), with shifts times of (7 AM to 3 PM or 3 PM to 11 PM). The salary range for this position is $14.00 - $18.20 per hour based on previous work experience. Who...

  • Front Desk Agent

    3 months ago

    Omaha, United States Kimpton Cottonwood Hotel Full time

    Property Description: Kimpton Cottonwood Hotel is a boutique hotel that offers a unique and inviting experience for both guests and employees alike. As a job applicant, joining the team at The Kimpton Cottonwood Hotel presents an exciting opportunity to be part of a brand-new property that is already making waves in the hospitality industry. The hotel boasts...

  • Front Desk Agent 3 to 11 Position

    4 weeks ago

    Omaha, Nebraska, United States Extended Stay America Omaha West Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Extended Stay America Omaha West. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless stay for our guests.Key ResponsibilitiesRegister guests and process room reservations...

  • Customer Technical Specialist

    4 weeks ago

    Omaha, Nebraska, United States Peraton Full time

    Job Title: Customer Technical SpecialistWe are seeking a skilled Customer Technical Specialist to join our team at Peraton. As a key member of our team, you will provide technical support for end-user devices, network infrastructure, and other IT systems.Responsibilities:Provide technical support for end-user devices, including laptops, desktops, printers,...

  • IT Operations Specialist

    6 days ago

    omaha, United States Carol Olsby & Associates Full time

    Who We AreThe Susan Thompson Buffett Foundation (STBF) is a private grant-making foundation with a U.S. home office in Omaha, NE and a global home office in Kigali, Rwanda. Our staff is comprised of over 80 individuals across two continents. With annual spending in excess of $1 billion, we are one of the largest private foundations in the U.S.  The...

  • IT Operations Specialist

    7 days ago

    Omaha, United States Carol Olsby & Associates Full time

    Who We AreThe Susan Thompson Buffett Foundation (STBF) is a private grant-making foundation with a U.S. home office in Omaha, NE and a global home office in Kigali, Rwanda. Our staff is comprised of over 80 individuals across two continents. With annual spending in excess of $1 billion, we are one of the largest private foundations in the U.S.  The...

  • IT Operations Specialist

    6 days ago

    omaha, United States Carol Olsby & Associates Full time

    Who We AreThe Susan Thompson Buffett Foundation (STBF) is a private grant-making foundation with a U.S. home office in Omaha, NE and a global home office in Kigali, Rwanda. Our staff is comprised of over 80 individuals across two continents. With annual spending in excess of $1 billion, we are one of the largest private foundations in the U.S.  The...

  • Hotel Front Desk Supervisor

    3 weeks ago

    Omaha, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Downtown Omaha Moxy , now hiring a Hotel Front Desk Supervisor! ***$500 SIGN ON-BONUS*** ** The starting wage for this position is $20.00-$23.00 per hour but the final wage will be based on experience** We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to...

  • Accounting Specialist

    1 month ago

    Omaha, Nebraska, United States RehabVisions Full time

    Job OverviewRehabVisions is seeking a highly skilled Accounting Specialist to join our team in Omaha. As a key member of our Home Office, you will be responsible for performing various accounting functions within our medical travel staffing division.Key Responsibilities:Reconcile and post journal entries related to revenue, cash receipts, and expense...

  • Branch Procurement Specialist

    6 months ago

    Omaha, United States Patterson Companies, Inc. Full time

    Job Summary The Branch Procurement Specialist is responsible for the project planning and management for all equipment orders including collection of payment and installation from start to finish. This includes supporting and coordinating with the Sales and Service departments. We are looking for a team player who is dedicated to the equipment...

  • Education Specialist

    1 month ago

    Omaha, Nebraska, United States Huntington Learning Center Full time

    We are seeking a dedicated and passionate Education Specialist to join our team at Huntington Learning Center. As an Education Specialist, you will play a vital role in supporting students of all ages in their academic journey. Your expertise in reading, math, writing, study skills, and vocabulary will be invaluable in helping our students...

  • IT Support Specialist

    1 month ago

    Omaha, Nebraska, United States Creighton University Full time

    Job SummaryThe IT Support Specialist provides technical solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration within a wide variety of end user environments.Key Responsibilities:Assists users in troubleshooting and resolving Windows and Apple hardware and software issues.Recommends technical solutions...

  • Part-Time Technical Analyst

    3 weeks ago

    Omaha, United States Cover More Group Full time

    Are you ready to grow your career in technology? Travelex Insurance Services is a leading travel insurance provider in the United States with over 25 years of industry expertise helping people dream, explore and travel with confidence. With varying levels of comprehensive travel insurance coverage, Travelex has a protection plan to help meet your needs and...

  • Client Relationship Specialist- Omaha, NE

    7 months ago

    Omaha, United States The Charles Schwab Corporation Full time

    At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together. As a Client Relationship Specialist (CRS), you h Relationship Specialist, Client Relations, Relationship Manager, Relationship, Specialist, Customer Service,...